Job Description

JOB TITLE

Bartender

GRADE/FLSA STATUS:

H8-Non-Exempt

BADGE TYPE/COLOR:

Key-Blue

DIVISION:

Food & Beverage

DEPARTMENTS:

Entertainment, Banquet, Internal Banquets, Selu Garden Cafe, The Smokehouse Coop, Gordon Ramsay, Noodle Bar, Lobby Café, Guy Fieri, Pool Bar, WSOP, Players Reserve, Landing Café, Brew Brothers, Amici Italia, Truffles Pub

REPORTS TO:

Supervisor, Food Service

WE ARE CAESARS

At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary.”

• Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service.”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate.

The Bartender creates a warm, welcoming, and engaging environment for all guests by providing fast, friendly, and professional beverage service. This role prepares beverages to order, maintains clean and well‑stocked bar areas, and ensures all financial transactions are handled accurately and in accordance with established procedures. The Bartender builds positive guest relationships, supports responsible alcohol service, and adheres to all regulatory, departmental, and company policies. As an ambassador of Caesars Entertainment, the Bartender consistently upholds the company’s service standards, values, and Code of Commitment while contributing to an exceptional guest experience.

HOW YOU WILL CREATE THE EXTRAORDINARY

Living Our Values

• Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.
• Support departmental goals by following established procedures, standards, and work practices.
• Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement.

Operational Excellence

• Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.
• Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations.
• Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.

Quality & Performance

• Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.
• Meet performance expectations related to productivity, accuracy, and service quality.
• Support process improvements by adopting new procedures and providing feedback when requested.

Guest Experience & Brand Excellence

• Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
• Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.
• Help maintain a clean, organized, and welcoming environment that enhances the overall experience.

Teamwork & Growth

• Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication.
• Participate in training and skill‑building activities to support personal growth and job proficiency.
• Demonstrate reliability, accountability, and professionalism that strengthen team performance.

WHAT YOU WILL NEED

• Must be 21 years of age or older.

• High School diploma or GED preferred.
• One year of customer service experience is required.
• Six months of experience as a bartender at a full-service bar is preferred.
• Completion of a documented training program is preferred.
• RASP certification is required.*
• ServSafe certification is required.**

*Can be completed within 30 days of the hire date.

**Can be completed within 90 days of the hire date.

ADDITIONAL REQUIREMENTS

• Strong guest service, communication, decision‑making, and teamwork skills; able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.

• Professional appearance with high personal hygiene standards; proficient with Microsoft applications, including Excel; extremely detail‑oriented with a strong work ethic and desire for continued growth.

• Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 50 pounds, maneuver and tap a keg weighing 165 pounds, and respond to visual and auditory cues.

• Effective in fast‑paced, high‑pressure environments; able to communicate clearly in English and follow instructions accurately.

• Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Harrah’s Cherokee Casinos is an enterprise of the Eastern Band of Cherokee Indians and is an Equal Opportunity Employer.

5.20.26