Key Responsibilities

Leadership & Strategy

• Lead and develop the HCSS Solution team, fostering a high-performing, collaborative, and accountable culture.
• Define priorities across the solution portfolio, ensuring resources are focused on the highest-impact initiatives.
• Drive the design, implementation, evaluation, and scaling of customer-centric solutions across therapeutic areas.
• Translate strategic objectives into actionable plans and measurable outcomes.
  

Portfolio & Solution Management

• Oversee a portfolio of existing and new solution initiatives, ensuring successful delivery against agreed objectives, timelines, and KPIs.
• Establish success criteria, performance metrics, and governance frameworks to monitor solution effectiveness and impact.
• Manage budgets, resource allocation, and financial performance of solution initiatives.
• Identify opportunities to scale successful solutions and accelerate patient pathways.
  

Stakeholder Engagement & Collaboration

• Act as a strategic business partner across Novartis, aligning cross-functional stakeholders around shared priorities.
• Drive co-creation with healthcare professionals, patient organizations, commissioners, and external partners.
• Build strong partnerships across Brand Teams, Finance, Legal, Compliance, Field Access Teams, and other enterprise functions.
• Strengthen relationships with BIOME and external innovation partners to identify and implement scalable solutions.
  

Innovation & Continuous Improvement

• Leverage internal capabilities and external innovation ecosystems to bring new ideas and solutions to the organization.
• Identify systemic barriers to implementation and partner with relevant functions to develop compliant, sustainable solutions.
• Continuously improve governance processes and ways of working to enhance efficiency, quality, and impact.
  

Compliance & Governance

• Ensure all activities are conducted in accordance with Novartis policies, governance frameworks, industry regulations, and compliance standards.
• Champion ethical decision-making, integrity, and a strong enterprise mindset across the team.
  

What You'll Bring

Essential Requirements

• University degree in Life Sciences, Business, Marketing, Healthcare, or a related field.
• Significant experience in project and program management, with a track record of delivering complex initiatives against defined milestones.
• Strong people leadership experience, including leading teams and influencing across matrix organizations.
• Demonstrated ability to prioritize effectively, manage competing demands, and deliver results in complex environments.
• Strong business and commercial acumen with a deep understanding of customer needs.
• Experience working cross-functionally and building alignment among diverse stakeholder groups.
• Excellent communication, stakeholder management, and influencing skills.
• Demonstrated commitment to ethical conduct, compliance, and Novartis values.
  

Desirable Qualifications

• Experience in healthcare solutions, patient pathway transformation, access programs, or customer engagement initiatives.
• Experience working with innovation ecosystems, external partners, or digital health solutions.
• Knowledge of healthcare systems, policy environments, and patient access challenges.
  

Why Novartis?

Our purpose is to reimagine medicine to improve and extend people’s lives. We strive to create an inclusive workplace where diverse perspectives are valued and where associates can thrive, develop, and make a meaningful impact on patients worldwide.

Join us and help shape innovative solutions that improve healthcare delivery and outcomes for patients.