Birlasoft

HCM - Help Desk

Birlasoft  •  Hyderabad, IN (Onsite)  •  2 months ago
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Job Description

Area(s) of responsibility

Role Responsibilities: Oracle Functional Analyst

1. Functional Analysis

Work with HR Business Analyst and HR Process Owners to address and manage ADO tickets - incidents (break/fix), maintenance activities (such as data loads & upgrade testing), and system enhancements (changes)

Examples of activities across HCM Core and Talent & Performance

  • Troubleshooting HCM system issues (example – errors entering lifecycle transactions, failed transactions)
  • Support the transition and maintenance of Redwood
  • HCM Functional Configuration – creating organizational hierarchy, business units, legal employers, department, locations, etc.
  • Approvals/Workflows
  • Autocomplete rules
  • Mass Uploads – update data using load templates

Examples of HCM Core activities – create/manage:

  1. Absence configuration, eligibility profiles, absence plans, calendar events, work shifts, workday patterns, work schedule assignment

Journeys – create/manage

  • checklist
  • tasks
  • eligibility profiles
  • questionnaires

Examples of HCM Talent Management activities – create/manage:

  1. eligibility profiles
  2. succession plans
  3. goal plans
  4. performance templates

2. Reporting & Analytics

  • Develop OTBI and BI Publisher (BIP) reports/dashboards

3. Security & Role Configuration

  • Support and understand JDI Security and assist in unit testing Oracle security roles relevant to work assignment

4. Testing Support

  • Prepare test scripts
  • Participate in the execution of SIT testing
  • Support SIT and UAT by with environment and data preparation
  • Address defects from SIT and UAT
    • Fix functional (processes/transactions)
    • Integrations
    • Data loads
    • Reports
    • Security

5. Cutover / Promotion Support

  • Support technical cutover to production task
  • Monitor/Support production changes and validation post go live.
  • Address post-go-live enhancements or defects.

6. Stakeholder Collaboration & Documentation

Work closely with:

  • Project managers (for timelines & risks)
  • HR Business Analyst (for design alignment)
  • HR Process Owner teams (for requirements & testing)
  • JDI IT Technical resources
  • Oracle Support (SR management)
  • Oracle Customer Connect (Enhancement Requests, Discussions)
  • Leverage Birlasoft internal network to design, develop, support, investigate or resolve work assignments
Birlasoft

About Birlasoft

Navigating Change. Powering Progress. | Reimagining the Future with Birlasoft

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

For further information, visit www.birlasoft.com

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pune, IN
Year Founded
Unknown
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