Job Description

Job DetailsJob Location: SECOND CHANCES- VIRGINIA BEACH - VIRGINIA BEACH, VA 23462Position Type: Full TimeJob Shift: DaysPosition Title: Director of Daily Operations –
Who We Are
Second Chances Comprehensive Services LLC is a compassionate, community-focused organization dedicated to serving at-risk youth and their families. As a CARF-accredited provider, we are committed to reducing risk, addressing health and safety concerns, and delivering the highest quality of care.
We provide mental health services throughout Virginia, including Hopewell, Virginia Beach, Chester, and Emporia. Our founders recognized the critical need for strong community-based outreach services that empower individuals, support family cohesion, and guide clients toward meaningful and sustainable futures.
At Second Chances, everything we do centers on empowering individuals to achieve mental wellness and gain a true second chance at life.
What We Offer
Competitive compensation
Medical, Dental, and Vision Insurance
Short-Term and Long-Term Disability Insurance options
Paid Time Off (PTO)
Ongoing collaboration and mentoring with experienced professionals
Professional development and career growth opportunities
Meaningful work that positively impacts your community
Equal Employment Opportunity Workplace
Equal Employment Opportunity Statement
Second Chances Comprehensive Services is committed to Equal Employment Opportunity for all employees and applicants. Employment decisions are made without regard to race, religion, color, national origin, ancestry, age, sex, marital status, sexual orientation, or disability, in accordance with all applicable federal, state, and local laws.
Americans with Disabilities Act (ADA)
Applicants and employees who require accommodation will be supported in performing essential job functions. Reasonable accommodation will be determined on a case-by-case basis in accordance with applicable law.
QualificationsPosition Summary
The Director of Daily Operations is a senior leadership role responsible for overseeing the day-to-day administrative and clinical functions of multiple mental health programs, including Mental Health Skill Building, Intensive In-Home, outpatient services, and residential programs.
This role ensures services are high-quality, efficient, compliant with state and federal regulations, and aligned with the organization’s strategic goals. The Director of Daily Operations will also provide support to Human Resources, including payroll oversight, in the absence of the HR Manager.
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Key Responsibilities
Operational Management
Oversee daily clinical and administrative operations across all programs
Ensure efficient service delivery and high-quality client care
Monitor workflows and implement process improvements
Compliance & Risk Management
Ensure adherence to all applicable regulations (DBHDS, HIPAA, OSHA, CARF standards)
Lead quality assurance and performance improvement initiatives
Maintain licensing and accreditation standards
Staff Leadership & Development
Supervise managers, clinical supervisors, and support staff
Lead recruitment, onboarding, training, and performance management
Foster a positive, collaborative, and accountable work environment
Financial Performance
Monitor key performance indicators (KPIs) and productivity metrics
Assist with budgeting, resource allocation, and cost management
Drive operational efficiency to improve financial outcomes
Program Development
Collaborate with clinical leadership to develop and expand services
Enhance program effectiveness and service delivery models
Identify opportunities for growth and innovation
Strategic Planning
Partner with executive leadership to align operations with organizational goals
Support long-term planning and organizational development initiatives
Stakeholder Relations
Build and maintain relationships with community partners, referral sources, and funders
Represent the organization in community and professional settings
Required Qualifications & Skills
Education: Bachelor’s degree in human services, Psychology, Health Administration, or a related field (Master’s preferred)
Experience: Minimum of 5+ years in the mental health field, including leadership/management experience
Knowledge: Strong understanding of behavioral health services, compliance standards, and regulatory requirements
Leadership Skills: Proven ability to lead multidisciplinary teams, make strategic decisions, and manage operations effectively
Technical Skills: Experience with Electronic Medical Records (EMR) systems and data tracking
Why Join Us?
At Second Chances, you are not just taking a job—you are building a career that makes a real difference. You will be part of a mission-driven team committed to empowering youth, strengthening families, and transforming communities.
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