Job Description

Job Location: SECOND CHANCES- VIRGINIA BEACH - VIRGINIA BEACH, VA 23462
Position Type: Full Time
Job Shift: DaysPosition Title: Director of Daily Operations –
Who We Are
Second Chances Comprehensive Services LLC is a compassionate, community-focused organization dedicated to serving at-risk youth and their families. As a CARF-accredited provider, we are committed to reducing risk, addressing health and safety concerns, and delivering the highest quality of care.
We provide mental health services throughout Virginia, including Hopewell, Virginia Beach, Chester, and Emporia. Our founders recognized the critical need for strong community-based outreach services that empower individuals, support family cohesion, and guide clients toward meaningful and sustainable futures.
At Second Chances, everything we do centers on empowering individuals to achieve mental wellness and gain a true second chance at life.
What We Offer
- Competitive compensation
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability Insurance options
- Paid Time Off (PTO)
- Ongoing collaboration and mentoring with experienced professionals
- Professional development and career growth opportunities
- Meaningful work that positively impacts your community
- Equal Employment Opportunity Workplace
Equal Employment Opportunity Statement
Second Chances Comprehensive Services is committed to Equal Employment Opportunity for all employees and applicants. Employment decisions are made without regard to race, religion, color, national origin, ancestry, age, sex, marital status, sexual orientation, or disability, in accordance with all applicable federal, state, and local laws.
Americans with Disabilities Act (ADA)
Applicants and employees who require accommodation will be supported in performing essential job functions. Reasonable accommodation will be determined on a case-by-case basis in accordance with applicable law.

Qualifications

Position Summary
The Director of Daily Operations is a senior leadership role responsible for overseeing the day-to-day administrative and clinical functions of multiple mental health programs, including Mental Health Skill Building, Intensive In-Home, outpatient services, and residential programs.
This role ensures services are high-quality, efficient, compliant with state and federal regulations, and aligned with the organization’s strategic goals. The Director of Daily Operations will also provide support to Human Resources, including payroll oversight, in the absence of the HR Manager.
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Key Responsibilities
Operational Management
- Oversee daily clinical and administrative operations across all programs
- Ensure efficient service delivery and high-quality client care
- Monitor workflows and implement process improvements
Compliance & Risk Management
- Ensure adherence to all applicable regulations (DBHDS, HIPAA, OSHA, CARF standards)
- Lead quality assurance and performance improvement initiatives
- Maintain licensing and accreditation standards
Staff Leadership & Development
- Supervise managers, clinical supervisors, and support staff
- Lead recruitment, onboarding, training, and performance management
- Foster a positive, collaborative, and accountable work environment
Financial Performance
- Monitor key performance indicators (KPIs) and productivity metrics
- Assist with budgeting, resource allocation, and cost management
- Drive operational efficiency to improve financial outcomes
Program Development
- Collaborate with clinical leadership to develop and expand services
- Enhance program effectiveness and service delivery models
- Identify opportunities for growth and innovation
Strategic Planning
- Partner with executive leadership to align operations with organizational goals
- Support long-term planning and organizational development initiatives
Stakeholder Relations
- Build and maintain relationships with community partners, referral sources, and funders
- Represent the organization in community and professional settings

Required Qualifications & Skills
- Education: Bachelor’s degree in human services, Psychology, Health Administration, or a related field (Master’s preferred)
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Experience: Minimum of 5+ years in the mental health field, including leadership/management experience
- Knowledge: Strong understanding of behavioral health services, compliance standards, and regulatory requirements
- Leadership Skills: Proven ability to lead multidisciplinary teams, make strategic decisions, and manage operations effectively
- Technical Skills: Experience with Electronic Medical Records (EMR) systems and data tracking
Why Join Us?
At Second Chances, you are not just taking a job—you are building a career that makes a real difference. You will be part of a mission-driven team committed to empowering youth, strengthening families, and transforming communities.
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