Job Description

This is a student employment position. Applicants must be currently enrolled at Highlands College to be eligible.

of Responsibilities:

The Navigate Support role serves alongside the Student Success team to help first-year students at Highlands College become rooted, connected, and equipped for a successful college experience. This role provides consistent relational support, connects students to key resources, and reinforces developmental next steps throughout the freshman year.

By engaging students through intentional interactions, events, and follow-up, this role contributes directly to student success, retention, and holistic growth—academically, spiritually, and personally.

Specific Duties and Responsibilities:

• Build meaningful relationships with first-year students through regular meetings, campus interactions, and Navigate events.
• Support the Navigate team in guiding students through their first-year experience at Highlands College.
• Connect students to essential resources, relationships, and opportunities that foster success and belonging.
• Encourage and monitor student progress by helping students identify and take appropriate next steps in their development.
• Serve as a consistent point of contact, offering encouragement, accountability, and support.
• Assist in the planning and execution of Navigate events and initiatives.
• Collaborate with the Student Success team to address student needs and ensure continuity of care.
• Maintain familiarity with Highlands College’s catalog, student handbook, and other key resources to accurately guide students.
• Track student engagement, progress, and challenges using designated systems and report insights as needed.
• Contribute to the development and improvement of student support resources.

Other Duties:

• Actively contribute to a culture of academic excellence, spiritual growth, and personal development.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
• Engage in the spiritual, social, and cultural life of the college community.
• Adhere to and support all college policies, procedures, and expectations.

Qualifications

Personal Characteristics:

• Demonstrates the following attributes:
  • Love God
  • Love People
  • Pursue Excellence
  • Choose joy
• Passion for developing and supporting students.
• Strong relational instincts with the ability to build trust quickly.
• High level of initiative, energy, and personal responsibility.
• Adaptable and resilient in a fast-paced, dynamic environment.
• Team-oriented mindset with a willingness to collaborate and serve.

Abilities & Skills:

• Excellent communication, interpersonal, and organizational skills.
• Ability to listen well, assess student needs, and provide thoughtful guidance.
• Strong attention to detail with the ability to manage multiple responsibilities.
• Ability to work independently while staying aligned with team objectives.
• Capable of clearly explaining processes, expectations, and resources.
• Demonstrates sound judgment and problem-solving skills.
• Maintains a high level of professionalism and confidentiality.
• Familiarity with (or ability to quickly learn) student support systems and resources.

Education:

Current Highlands College student in good standing.

Overall GPA of 3.25 preferred.

Extent of Public Contact:

• High.

Physical Demands:

• Moderate exposure to physical risk.
• Good physical condition is required.
• Work is normally performed in a typical interior/office work environment.

Direct Reports:

• This position is not a team lead for any Highlands College teammates.