Job Description

Step into a one-of-a-kind leadership opportunity this holiday season as a Hardy's Holiday Village Supervisor Intern at Nemacolin.

As a Supervisor Intern, you will play a key role in bringing Hardy's Holiday Village to life while gaining meaningful, hands-on experience leading a seasonal team in a luxury hospitality environment. You will help oversee day-to-day operations, support and motivate Holiday Helpers, and ensure every element of the village runs smoothly from opening to closing.

This is an ideal opportunity for a highly organized, energetic, and naturally positive individual who thrives in a fast-paced environment and enjoys working with people. You'll learn to balance staffing needs, operational priorities, guest expectations, and unexpected challenges—all while maintaining the warmth, professionalism, and holiday spirit that make Hardy's Holiday Village special.

From coaching associates and coordinating daily activities to jumping in wherever you're needed, you'll be at the center of the action and have the opportunity to make a meaningful impact on both the associate and guest experience.

Internship Benefits:

• Full-time, paid winter internship
• Onsite associate housing available
• Hands-on leadership and supervisory experience
• Exposure to luxury hospitality and seasonal operations
• Opportunities to build professional and leadership skills
• Potential for long-term employment following the internship

Qualifications

• Currently enrolled in a college or university program; students studying Hospitality Management, Business, Event Management, Tourism, Recreation, Communications, or a related field are encouraged to apply.
• Must be at least 18 years of age.
• Previous leadership, supervisory, hospitality, retail, event, or customer-facing experience preferred.
• Strong verbal and written communication skills.
• Computer literacy and the ability to learn and effectively use resort systems and technology.
• Ability to work effectively in a fast-paced environment while maintaining composure, accuracy, and professional standards.
• Ability to stand, walk, and remain active for extended periods throughout the workday.
• Ability to work independently while also collaborating effectively with a diverse team.
• Must have reliable attendance and a strong sense of accountability.
• Must be available for the full duration of the winter internship.

Essential Functions

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.

• Lead the Holiday Team: Provide day-to-day direction, support, and encouragement to Holiday Helpers while fostering a positive, collaborative, and high-energy team environment.
• Oversee Daily Operations: Help coordinate opening, operating, and closing procedures to ensure Hardy's Holiday Village runs safely, efficiently, and seamlessly each day.
• Manage Staffing & Coverage: Monitor daily staffing needs, coordinate associate assignments, and respond to call-offs or changing operational needs to maintain appropriate coverage.
• Support Associate Performance: Coach and guide Holiday Helpers to ensure they understand their responsibilities and consistently deliver warm, engaging, and professional guest service.
• Create Exceptional Guest Experiences: Lead by example by interacting with guests, resolving concerns, answering questions, and ensuring the holiday village consistently delivers memorable experiences for families.
• Maintain Operational Excellence: Monitor the cleanliness, organization, presentation, and functionality of guest-facing areas and address issues promptly.
• Coordinate Holiday Experiences: Help facilitate the smooth operation of holiday shops, cocoa and treat stations, activities, special events, and appearances by Santa, Mrs. Claus, and the elves.
• Communicate Effectively: Serve as a key communication point between Holiday Village associates and leadership, ensuring important updates, operational changes, and guest needs are communicated clearly and promptly.
• Problem-Solve in Real Time: Quickly assess unexpected challenges and determine appropriate solutions while maintaining composure, professionalism, and a positive attitude.
• Pivot When Needed: Adapt to changing guest volume, weather, staffing, schedules, special events, and other operational demands with flexibility and a solutions-oriented mindset.
• Lead Under Pressure: Maintain a poised, polished, and professional presence during busy periods while keeping the team focused and the guest experience at the forefront.
• Support Special Events: Assist with planning and execution of seasonal programming, special events, and high-volume holiday experiences.
• Embrace the Holiday Spirit: Bring enthusiasm, positivity, and energy to every shift while helping create a fun and welcoming environment for guests and associates alike.
• Pitch In Where Needed: Be willing to step into any area of the operation and assist with tasks necessary to maintain a seamless holiday experience.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects the assignment of essential functions but does not include additional tasks that may be required.

Knowledge, Skills and Abilities Required

• Highly organized with strong attention to detail and follow-through.
• Excellent time-management skills and the ability to prioritize competing responsibilities.
• Naturally positive, passionate, and enthusiastic personality.
• Demonstrated ability to motivate, encourage, and positively influence others.
• Strong communication and interpersonal skills.
• Ability to remain poised, calm, and professional in high-pressure or fast-paced situations.
• Flexible and comfortable pivoting quickly when circumstances or operational priorities change.
• Strong problem-solving skills and a solutions-oriented mindset.
• Ability to confidently make decisions and take initiative when needed.
• Professional presence and the ability to represent Nemacolin and Hardy's Holiday Village with warmth and polish.
• Dependable, accountable, and committed to supporting the success of the team.
• Previous leadership, supervisory, hospitality, retail, food service, event, or guest service experience is preferred.
• Genuine enthusiasm for creating memorable experiences for guests and families.
• Willingness to fully embrace the holiday spirit and contribute to a fun, energetic team culture.

What You'll Gain

This internship is designed for an emerging hospitality professional who is ready to take the next step in developing their leadership skills. You'll leave the season with practical experience managing people, navigating real-time operational challenges, delivering exceptional guest service, and leading a team through one of the resort's most dynamic seasons.

Most importantly, you'll have the opportunity to put your leadership potential into action at a luxury resort known for creating extraordinary experiences.

Your winter at Nemacolin could be the beginning of something much bigger.

Craft a Career Defined by Excellence, Growth, and Experience

Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.

A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional Development & Recognition

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams

Benefits Designed for Well-Being and Lifestyle

• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.