Job Description

Job title: Hardware Deployment & Configuration Specialist

Reports to: Manager, Deployment & Billing

Department: SMB Payments

Location: Stafford, TX

Grade: 12

About Priority:

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role

The Hardware Deployment & Configuration Specialist is responsible for the internal preparation, configuration, and quality control of payment terminals and POS hardware prior to merchant deployment. This role plays a critical part in ensuring devices are properly RKI’d, file-built, tested, labeled, and shipped accurately. The ideal candidate is highly detail-oriented, process-driven, and organized, with a strong sense of accountability to ensure every device is fully functional and delivered to the correct destination.

Responsibilities

• Perform Remote Key Injection (RKI) on payment terminals and related devices.
• Configure devices according to merchant file builds and deployment specifications.
• Test hardware and payment functionality to confirm readiness.
• Stage, prep, label, and package devices for shipment.
• Ensure accurate assignment of hardware to the correct merchant, MID, and location.
• Maintain organized inventory control and tracking logs.
• Follow documented SOPs to ensure consistency and compliance.
• Identify, troubleshoot, and escalate configuration or hardware issues.
• Coordinate with deployment, fulfillment, and support teams to meet launch timelines.

What Success Looks Like:

• Hardware is deployed right the first time — fully RKI’d, correctly file-built, tested, labeled, and matched to the exact merchant and location, minimizing rework and post-deployment issues.
• Deployment timelines are predictable and reliable, enabling sales, deployment, and support teams to plan with confidence and execute smooth merchant go-lives.
• Operational errors, shipment mistakes, and hardware-related support escalations are materially reduced through disciplined process execution and inventory accuracy.
• Internal stakeholders trust the build and staging process, benefiting from clean handoffs, audit-ready documentation, and consistent execution that protects the merchant experience.
• As volume scales, the deployment function remains structured and controlled, reducing friction and allowing leadership and cross-functional teams to focus on higher-impact priorities.

Candidate Requirements:

Qualification:

• 1–3 years of experience in hardware configuration, payments, POS systems, or technical operations preferred.
• Experience with payment terminals and POS hardware strongly preferred.
• Strong attention to detail and organizational skills.
• Process-oriented mindset with the ability to follow structured workflows.
• Comfortable working with technical systems and configuration tools.
• Ability to manage multiple builds while maintaining accuracy.
• Strong communication skills and team collaboration.

Core Competencies:

• Meticulous execution and quality control.
• Operational discipline and accountability.
• Inventory accuracy and documentation.
• Deadline management.
• Continuous process improvement mindset.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits

Compensation range: $20-$22/hr

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.