At T-Tech, we're looking for a Halo Analyst / Platform Champion who is passionate about transforming service operations through automation, AI, and continuous improvement. This is not a traditional support role – it's an opportunity to take ownership of a business-critical platform, shape its future direction, and deliver meaningful change across the organisation.
You'll be the internal champion for Halo PSA, working closely with stakeholders across Service Desk, Operations, and Service Management to ensure the platform continues to evolve, scale, and deliver value. With the support of external Halo specialists, you'll define the roadmap, prioritise enhancements, and lead initiatives that improve efficiency and reduce manual effort.
If you enjoy solving problems, driving innovation, and seeing the direct impact of your work on business performance, we'd love to hear from you.
Requirements
Benefits
Competitive salary based on your experience and technical expertise
Pension scheme after 3 months, with T-Tech matching contributions up to 4%
Life Assurance at 3x your salary to provide financial security for your family
Income Protection to support you in the event of long-term illness
23 days’ holiday plus your birthday off
A culture that respects balance. We work hard, but sustainably.
Access to continuous learning, including CBT Nuggets
Exposure to modern Microsoft technologies and real-world projects
The opportunity to work alongside experienced consultants and engineers
Clear and genuine career progression pathways. We promote capability and ambition.
Friday Pulse to regularly check in on wellbeing and engagement
Suggestion Box platform so your ideas influence how we improve
Open communication with leadership. We listen and we act.
We take our work seriously but not ourselves.
Quarterly social events are part of life at T-Tech. Think go-karting, games nights, boat parties, Crystal Maze experiences and escape rooms. We build strong teams because we genuinely enjoy working together.
Medical cashback scheme with BUPA
A supportive, people-first environment
At T-Tech, we do more than provide IT support — we become trusted technology partners to ambitious UK businesses.
As one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, we specialise in supporting SMEs within the Accountancy and Professional Services sectors. These organisations operate in demanding environments where reliability, security and efficiency are critical. That is where we come in.
We combine technical expertise with commercial understanding to help our clients reduce risk, improve productivity and use technology as a genuine competitive advantage.
Our mission is simple: keep UK businesses running smoothly, solve problems decisively and provide proactive, personal service that builds long-term relationships.
We deliver expertise across six key service areas:
This integrated approach means we do not just fix issues — we guide clients strategically as they grow.
We put our customers at the centre of everything we do. We take accountability seriously and consistently deliver on our commitments.
We succeed as a team. We respect different perspectives, communicate openly and support one another to achieve shared goals.
We take pride in our work. We plan thoroughly, continually improve and invest in learning to stay ahead.
We adapt quickly and confidently. We manage change with resilience and approach new challenges with a solutions mindset.
T-Tech is an award-winning Accountancy and IT Managed Service Provider, supporting mid-tier accountancy firms and professional services across the UK. We ensure technology supports businesses, not only in day-to-day operations but also in strategies for growth. Whilst our office is based in Central London, our staff are scattered countrywide and across Europe, to support our customers wherever they are.
Our customers demand and deserve the best service, with proactive and responsive support. We understand the importance of optimising standard operations and we help our customers embrace innovation and drive growth. Whether this requires managing existing infrastructure or, installing a fully outsourced solution, we pledge business continuity and development, simultaneously.
We have solidified ourselves within the UK accountancy sector, becoming the go-to provider for all things technology related. Whilst we offer a range of services from IT Support to modern workplace solutions, we also help firms strategically to digitally transform and maximise the value of their investments through industry leading technology. As a result of this, T-Tech have built a unique software solution called Practice Gateway, also referred to as the digital front door, leveraging automation and AI.
Practice Gateway is the single location for every interaction between accountant and their customers, automating core accounting processes such as personal tax submissions, KYC, and document approvals. This cutting-edge technology is revolutionizing the way accountants communicate with clients, as well as giving accountants time back to focus on more advisory work.
In the last year, we have been awarded Britain's 50 Best Managed IT Company of 2022; Best Automation Project from the Digital Technology Leaders Award; and crowned Industry Specialists Award at the 2023 MSP Innovation Awards.
