Job Description

HAL - Shorex Staff

Department: Shorex

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Shorex Manager (Onboard)

Let your passion for travel and adventure become a career! Calling all cultural explorers! Are you an outgoing sales professional looking to bring adventure to your career?

As a Shore Excursion Staff, you add excitement to our guests' cruise itinerary with tours and cultural site visits. Use your passion for travel and prior sales experience to entice customers with the perfect excursions. No two days are alike as you will be working with guests and destination management services, whether it’s guiding guests to the correct location during tour dispatch, escorting tours, sharing local knowledge, or answering port questions and assisting with salient features of company application.

Our Shore Excursions Staff Members play a critical role in front of our guests and behind the scenes with their administration skills.

Responsibilities

• Develop knowledge of established tour programs and region-specific port information.
• Function as tour leader/translator when needed.
• Ensure guest satisfaction by escorting guests on tour and reporting accurate accounts of guest experiences on each guided tour.
• Achieve departmental revenue goals by following established sales techniques offering recommendations and recognizing opportunities to upsell or sell additional tour products.
• Assist in tour dispatch. Guide guests from the meeting point to transportation, work with tour operators to ensure all guests are accounted for and ensure all guests have returned from the tour. Communicating any challenges with the ship’s management team.
• Participate in social functions as outlined in the Shore Excursions Procedures Manual.
• Perform presentations in foreign languages and translate documents as required by the Shore Excursion Manager.
• Assist in the operations of the Shore Excursion Office by completing additional administrative tasks assigned to you by the Shore Excursion management team.

Requirements:

• Excellent communication skills including verbal & presentation in English Language. (Dutch, Spanish, and German Preferred)
• Minimum 1 Year of prior sales experience
• Intermediate Microsoft Office skills.
• Extensive Point of Sales Systems, Databases, and Mobile Devices knowledge.
• Ability to work extended and irregular hours
• Ability to relocate, live, and work onboard as per contract length
• Work independently and at the same time participate as part of team.
• Prior experience working in tourism, or the cruise industry is preferred.

Why do you want to join Holland America’s Shorex team?

• Come travel the world! Every day is a new destination and adventure. We travel to over 300 ports worldwide.
• Join our diverse community and make new friends from many different countries. We are a global organization, and our fleet proudly comprises over 70 different nationalities.
• Cruise benefits for you, your family, and your friends
• Supportive management approach
• Competitive compensation that rewards performance
• Learning and career development opportunities