Job Description

HAL - Sales Associate, Future Cruise & Shore Excursions

Department: Guest Svc

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Assistant Hotel General Manager – AHGM (onboard) Director, Shore Excursions & Future Cruises (shoreside)

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ship filled with one-of-a-kind experiences. We are looking for an amazing sales professional to fulfill the role of onboard Future Cruise Consultant. You will be responsible for meeting and exceeding sales goals and will be directly responsible for revenue production by selling future cruises to our guests onboard. Promotes company products to guests through one-on-one consultations, onboard marketing & attending social events onboard.

Responsibilities:

• Work on board a vessel, assisting in the sales of future cruise bookings and Shore Excursions to current passengers.
• Support both the Shorex and FCC teams administratively but also assist in guest sales when needed.
• Generate onboard revenue through future cruise bookings, and hold daily one-to-one guest consultations in the absence of a Future Cruise Consultant.
• Hold morning and afternoon desk hours while at sea and during the appropriate time while in port. Hosting Special hours for ‘Suite guests only’ in the Neptune Lounge.
• Host Live Future Cruise presentations in the ship’s theatre in the absence of a Future Cruise Consultant; focusing on itineraries, exciting ports of call, and the benefits of booking onboard. with presentations geared toward generating interest in future cruises with HAL.
• Host social and other formal functions. Including but not limited to Captains' introductions, Lobby Ambassador, Officer walk around, dining table hosting, Mariners Party, VIP Party, Suite Welcome Party, and Group or Travel Agent functions
• Build relationships with guests by creating awareness around the benefits of booking onboard.
• Coordinate and manage all marketing and advertising for the future cruise program in collaboration with the AHGM and Media Manager. This includes the use of the Navigator App, Onboard Revenue ad drop, IPTV, cabin drops, HOBS promotion, cross promotions, and controlling the supply, display, and distribution of flyers onboard.

Assistant responsibilities on a per-cruise basis:

• Send print requests, pick them up from Print Shop, and deliver them to Housekeeping.
• Maintain lockers and office areas as tidy and with all the necessary materials to complete Future Cruise bookings
• Check daily program, proofs, and navigator times
• Coordinate IPTV content.
• Insert hours in Affairwhere
• Download and update necessary information from SharePoint/Airtable
• Work the line on busy days – filter guests that need to be seen by alternate departments
• Deliver any relevant communication with guests to staterooms and suites.
• Monitor dropbox
• Send quotes and other information when requested by guests
• Scan and post paperwork to G: Drive
• Safety Essentials/Lobby Ambassador/Safety duty as required
• Maintaining and completing End of Voyage reports
• Ability to answer questions regarding the Mariner program.
• Enforce brand standards by Following house rules and always maintaining a professional manner.

Requirements:

• Strong verbal & presentation skills. Ability to write and execute scripts for 20-25 minute lectures.
• 1-3 Years of sales or customer service experience
• A minimum of two years prior guest-facing sales experience is a plus
• Skilled with PowerPoint, Excel, and Adobe products
• Holland America Line product knowledge required
• Destination and shipboard experience is recommended.
• Ability to work independently and as part of a team.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement, and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.