We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Overall management and accountability on the performance of the CS Team
Organize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch, test reports, invoicing, debt collection, etc.)
Instruct and assign jobs to subbordinate staffs and supervise/review their performance
Train and evaluate to new comers
Coordinate with Sales Team to approach clients for generating revenue/ profit
Responsibe for debt collection
Review draft test report and close jobs after they are complete (in absence of report supervisor)
Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)
Investigate complaints/claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation
Prepare weekly highlight, monthly reports and other reports to Customer Service manager
QHSE compliance Other tasks assigned by Customer Service manager
University graduated
English level C or equivalent
Strong leadership and communication skills, problem solving skills
Work under pressure
At least 2 years in customer services
REQUIRED SKILLS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
Community Guidelines
SGS encourages all fans of this page to participate in conversations through questions and comments. Any comments arising from persons sharing or reproducing any communications published by SGS is not controlled or endorsed by SGS.
We want to promote an informative and enjoyable environment within this community. We therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines.
Posts will be removed if they are:
- Offensive, defamatory, discriminatory or obscene
- Fraudulent, deceptive or misleading
- In violation of any intellectual property rights
- In violation of any law or regulation
- Abusive, harassing, stalking or attacking others
- Trolling or deliberate disruption of discussion
- Commercial solicitations or personal promotion
- Spam or link baiting
Intellectual Property Statement
Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by © SGS Société Générale de Surveillance SA (2025).
