Job Description

GYMVMT GENERAL MANAGER

Hours of Work: Monday-Friday, evenings and weekends as needed

About Us

GYMVMT, and HER GYMVMT operates fitness facilities across Alberta. Together, we are inspiring a new movement by innovating and re-energizing the fitness experience. With locations in Calgary and Edmonton, our team has been motivating Albertans to live a healthy and active lifestyle.

As part of our team, you’ll have the opportunity to make a real difference in people’s lives every day. At the same time, you’ll be part of a passionate group of fitness leaders who know what it takes to succeed and continue to shape the future of the fitness industry.

We want YOU to bring your expertise to our growing team. If you are a natural leader with initiative, have a positive demeanor and a winning attitude, and most importantly, want to make a difference in fitness, we want to hear from you!

The General Manager blends business acumen and operational knowledge to drive business results while building a high-performing team. This role uses discretion in assigning duties to employees and in employment decisions such as staffing and performance management of employees and is accountable for the achievement of operations, membership sales, personal training sales member retention and member experience objectives.

The General Manager has a sincere commitment to and a deep understanding of the value of operational excellence and outstanding customer service.

Responsibilities

Sales Management

• Oversees the day-to-day operations, establishing production priorities, monitoring KPIs, reviewing organizational statistics and taking appropriate actions to achieve goals and targets.
• Achieves club sales quotas.
• Analyzes sales reports to identify and address trends and issues in club performance.
• Oversees club sales objectives to support promotions and programs that maximize revenue.
• Continuously onboards, trains and develops employees on sales processes and competencies by adhering to organizational policies and standards.

Operations Management

• Achieves positive net member growth by driving topline membership sales and executing on all established organizational member retention strategies.
• Oversees the management of all operations such as Facilities, Personal Training and Child Minding within their specific clubs.
• Proactively handles all member concerns and feedback via NPS, cancellation surveys and direct member inquiries.
• Instills a positive culture within the club that values customer service excellence and internal collaboration to achieve goals and maintain exceptional employee standards.
• Develops and maintains strategic and operational plans for optimized productivity in the club and maximize level of service.
• Reviews and improves organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.
• Seeks out networking opportunities for expansion and growth by developing new relationships.
• Oversees the administration of all membership documentation and membership process requirements as well as the member integration in all areas of the club.
• Reviews all member communication addressing all issues for resolution ensuring alignment with all best practices and club policies and procedures focusing on positive member experience.

People and Resource Management

• Fosters and encourages a culture that strives to be energetic and fun, while striving for continuous improvement and success.
• Directs employees to ensure adherence to all policies and procedures.
• Provides performance, leadership, coaching and mentoring to employees related to best practice, professional conduct, contribution to the GYMVMT and HER GYMVMT vision, relationship management and stakeholder engagement.
• Oversees and facilitates performance management and ensures all team members understand their key accountabilities and perform to the expected level.
• Resolves internal employee conflicts efficiently and to the mutual benefit of those involved.
• Provides leadership in development of team communication and cohesiveness.

Qualifications & Requirements

• Bachelor’s degree in a related field, an asset, plus related work experience, or equivalent
• A background in athletics, sports, sports management and/or business management with gym/fitness club experience an asset
• Proven experience in managerial role
• Strong decision-making capabilities
• Above average communication, and delegation skills
• Able to develop and maintain collaborative relationships
• Demonstrate leadership and people management skills
• Highly motivated team-player
• Able to deliver high level of interactive customer service
• Able to proactively solve problems.
• Proven success in achieving monthly KPI’s and quotas
• Demonstrate a high degree of professionalism, confidentiality, and integrity

Competencies

Enthusiasm

• Able to show a keen interest in a subject or an activity, as well as a readiness to get involved; demonstrate a strong feeling or eagerness to complete assigned tasks in an upbeat and cooperative manner.

Energizing Others

• Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and bring awareness to negative attitudes; develop a team spirit.

Communication

• Plans and delivers oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.

People Management

• Empowers others with appropriate direction and support through growing relationship, providing ongoing feedback supporting wellness programs and coaching training and mentoring.

Conflict Resolution

• Able to use a win-win approach to resolve controversy; stays objective and fair when dealing with sensitive situations; maintains constructive working relationships despite disagreement.

Results-Focused and Execution

• Driven to meet or exceed specific goals and objectives as quickly as possible; focused on results, leveraging resources available and solving problems creatively to get the job done.

Critical Thinking

• Ability to look at situations from multiple perspectives; breaks problems into component parts; creates solutions to problems using novel methods and processes; looks for underlying causes or thinks through the consequences of different courses of action.

Why HER GYMVMT/GYMVMT

We provide a competitive benefits package for eligible employees including health and dental coverage, access to Employee and Family Assistance Program (EFAP), industry leading income potential, complimentary gym membership to all GYMVMT/professional development opportunities, and more!

Conditions of Employment

Successful applicants must provide proof of qualifications.

We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GYMVMT, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:

GoodLife Fitness, Fit4Less, GYMVMT, canfitpro, and GoodLife Kids Foundation positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @gymvmt.com, @canfitpro.com, or @goodlifekids.com email address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We will never ask you to send this information via email, phone or text.

Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @gymvmt.com, @canfitpro.com, or @goodlifekids.com email address.