GWS Tech Support -(CREQ251532)
GWS Tech Support Lead
The GWS L1 Support Lead is the highest technical authority within the front-line support tier. You will be responsible for the technical integrity of the Google Workspace environment, overseeing complex configurations, security investigations, and the technical enablement of the L1 agent pool. You don't just manage the queue; you manage the health, security, and optimization of the entire Workspace tenant.
Support: Act as the final technical stop for L1 agents before a ticket is moved to L2 or Google Premier Support.
Mail Flow Architecture: Troubleshoot complex delivery issues involving MX records, SPF, DKIM, and DMARC failures across multiple domains.
API & Integration Support: Oversee basic troubleshooting for third-party AppSheet integrations and Marketplace apps connected to the GWS environment.
Incident Investigation: Lead investigations using the GWS Security Investigation Tool to identify malicious emails, file-sharing anomalies, or unauthorized access attempts.
Data Loss Prevention (DLP): Design and audit DLP rules to prevent sensitive company data from leaving the Google Drive or Gmail environment.
Vault & eDiscovery: Manage legal holds and data exports within Google Vault for HR or Legal department requests.
Release Management: Stay ahead of the Google Workspace roadmap; test new features in a sandbox and decide when to roll them out to the production environment.
Directory Management: Oversee the sync between the company's Identity Provider (Okta, Azure AD) and Google Cloud Directory Sync (GCDS).
Chrome & Mobile Management: Lead the configuration of Chrome Browser policies and Mobile Device Management (MDM) for corporate-enrolled devices.
IN-AP-Hyderabad
Full Time
Individual Contributor
Experienced
No
10/04/2026, 5:09:32 AM
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.
Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.
