Job Description

Job Location: Atlanta - Atlanta, GA 30313
Salary Range: $19.00 - $21.00ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY
Joining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia.
The Georgia World Congress Center Authority (GWCCA) Campus Operations function is responsible for delivering safe, efficient, and exceptional facility operations that support world-class events and guest experiences. Through strong operational oversight, vendor partnerships, and team leadership, Campus Operations ensures the Authority’s facilities operate at the highest standards of quality, safety practices, incident response, and preventive maintenance.
SET – UP ATTENDANT LEAD POSITION SUMMARY
The GWCCA is currently seeking a Set-Up Lead to join our team. The Set-up Lead shall direct Set-up shift personnel assigned in the day-to-day activities of the Set-up Department, to include but not be limited to oversee assigned shift personnel activities, train Set-up Attendants, complete shift reports, operate Set-up equipment and such other functions and duties as required by the Set-up Shift Supervisor or Set-up Manager.
SET-UP ATTENDANT LEAD PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. The ability to lift 50 pounds or more may be required of this position. Daily shifts will endure various degrees of walking, standing, turning, crouching, kneeling, reaching, pushing and pulling, requiring a full range of body movements. This position may require work inside or outside of the building, as needed by events.
SET – UP ATTENDANT LEAD ESSENTIAL DUTIES AND RESPONSIBILITIES
- Direct and assist Part-time & Full-time Set-up Attendants as well as Temporary Personnel in the completion of shift assignments as required.
- In collaboration with Facility Operations Training Supervisor, provide on-the-job training for Set-up Attendants and part-time personnel as required.
- Complete daily assignments as assigned and in a cooperative manner.
- Complete shift reports as to departmental and/or interdepartmental requirements as required.
- Inspect Set-up equipment on a routine basis and notify the Set-up Shift Supervisor of equipment requiring repair or replacement.
- Ensure that all storage rooms are kept clean and in an orderly manner; notify Set-up Shift Supervisor of supplies requiring replenishment.
- Maintain equipment by following established set-up procedures.
- Counsel Set-up Attendants as required.
- Supervise the interfacing of part-time employees with Full-time Set-up Attendants as required.
- Perform Set-up tasks as required – handling/transporting of equipment to include but not limited to tables, chairs, portable stages, bike barricade, etc.
- Assume responsibility for equipment assigned (i.e. two-way radios, keys, tapes, etc.).
- Maintain a professional image that represents the philosophy of the Georgia World Congress Center Authority with emphasis upon providing the highest level of customer service deemed possible.
- Plan, organize, prioritize and assign work to ensure that the highest quality of customer service is provided to our customers, both internal and external.
SET – UP ATTENDANT LEAD KNOWLEDGE, SKILLS, and ABILITIES
- High degree of integrity and compliance.
- Thoroughness in task approach, follow-up and completion
- Self-awareness
- Ability to prioritize tasks and manage workload using own initiative.
- Ability to multi-task & work under pressure with limited resources
- Detail oriented
- Assess, weigh and manage risk in the face of uncertainty
- Ability to organize, prioritize and assign work to ensure that the highest quality of customer service is provided to our customers, both internal and external.
- Ability to work an irregular work schedule as required to perform duties and responsibilities – weekly schedule dependent on event schedule.
- Able to lift up to 50lbs on a consistent basis.
SET – UP ATTENDAT LEAD EDUCATION AND/OR EXPERIENCE
- High school diploma or general education degree (GED) required.
- Minimum one (1) year experience as Set-up Attendant or comparable position in a multi-purpose facility, hotel or related operation.
- Experience in providing customer service directly to customers preferred.
- Multi-lingual a plus.
SET – UP ATTENDANT LEAD BENEFITS
Georgia World Congress Center Authority offers a competitive salary and comprehensive benefits package which includes extensive medical, dental, vision, life insurance coverage, paid vacation, paid state holidays, Flexible Spending Account options, a 401(k) plan with 5% match, on-site employee dining featuring below-market value pricing, free on-site parking, plus discounted prices on auto insurance, home insurance, pet insurance, technology, travel, attractions and much more!