Job Description

POSITION: GV Support Consultant - SAP HR/Payroll (Mandarin Speaker)

ROLE OBJECTIVE:

To Demonstrate an understanding and commitment to the delivery of World Class Service in providing GlobalView application services and solutions to our clients

RESPONSIBILITIES:

• Adhere to GlobalView configuration standards and conventions
• Adhere to ADP procedures and policies
• Provide 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation
• Prepare functional specifications and change control requests
• Ensure that customer needs not effectively addressed within the current offering, are communicated to GlobalView Product Manager
• Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application
• Identify, co-ordinate and test SAP Note application as an Advanced Correction, as required
• Liase with Account Management
• Conduct lifecycle of mini project solutions
• Provide consulting services to client base, as required
• Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
• Ensure up to date knowledge of the ADP GlobalView SAP application and associated services is maintained
• After hours support as agreed with Team Leader

QUALIFICATIONS & EXPERIENCE:

• Strong SAP Payroll/HR applications experience

- Enterprise/Personnel Structure

- Payroll Configuration (SAP China or Malaysia payroll version)

- Time Management Configuration

- Rules and schemas

- Understanding of Authorisations

- International Leave

- Postings to finance

• Excellent understanding of Payroll Processing Methodology
• Understanding of SAP Japan/Korea/Hongkong/Taiwan/Australia/New Zealand payroll version is an advantage
• Experience in Microsoft applications such as word, excel and e-mail
• Professional manner and presentation with the ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation
• Demonstrated knowledge and application of key methodologies employed by technical services team
• Excellent written and verbal communication skills in English and Mandarin
• Client focused
• Ability to prioritise tasks and demonstrated time management skills
• Ability to work collaboratively with associates to achieve team goals
• Demonstrated business consulting skills
• Ability to work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications