Job Description

Client Service Representative

We are currently looking for a talented Client Service Representative to join our team in Prague. This is a great opportunity if you enjoy working with data, communication with clientsand resolving issues. After passing all our necessary trainings for the role you will be able to deliver a high quality service for our international clients.

A Client Service Representative will act as an initial point of contact for managers or/and employees of ADP's clients. You will be responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system.

Role in terms of tasks:

• Responding to inquiries on a specific problems with a payroll or/and related issues

• Being an administrative support for a payroll team

• Reporting & preparing analysis, translating documents etc.

• Answers phone calls and inquiry requests

• Gathers relevant information and inputs the evidence required IT system

• Ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person

• Follows-up with customers on issues that cannot be resolved immediately

• Performs other duties as required to meet the customer requirements

• Prepares analysis, reports, certificates for the client's employees

• Cooperation with team members on specific tasks

Who are we looking for:

We are seeking for candidates who are eager to learn new things and willing to grow and develop themselves.

Requirements:

• Customer service attitude

• Excellent Communication skills (verbal and written)

• Experience in troubleshooting and problem solving skills

• Ability to multitask

• High school diploma

We offer:

• Competitive salary and an annual bonus

• Friendly international environment

• 5 weeks of vacation per a year

• Pension plan

• Leisure time benefits (variety company discounts, e.g.MultiSport Benefit Card)

• Meal tickets, Free beverages

• Engagement activities

At ADP, you will have the potential to continually progress, within one global organization.