Job Description

ResponsibilitiesProvide support for issue resolution as per defined SLAs specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation
Prepare functional specifications and change control requests
Assess Support Pack configuration, as requirements directed and complete subsequent configuration and testing activities arising out of support pack application
Provide consulting services to client base, as required
Adhere to GlobalView configuration standards and conventions as well as ADP procedures and policies
Ensure that customer needs not effectively addressed within the current offering are communicated to GlobalView Product Manager
Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
Liaise with Account Management
Ensure up to date knowledge of the ADP GlobalView and associated services is maintained
Provide afterhours support as agreed with Client / Team Leader / Manager
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Qualifications

Technical SkillsStrong SAP Payroll experience in either end-to-end Implementation or Support environments
4to 10 years of SAP Payroll configuration experience

CompetenciesProfessional manner and presentation with the ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation
Demonstrated business consulting skills
Should be able to handle clients, able to set the expectation and manage client SPOCs.
Excellent written and verbal communication skills
Ability to work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications
Demonstrated knowledge and application of key methodologies employed by technical services team
Demonstrated ability to work with a global team to achieve problem resolution
Ability to prioritise tasks and demonstrated time management skills
Ability to work collaboratively with associates to achieve team goals