Job Description

Level Entry Job Location Walker Greenwich Village - New York, NY 10011 Position Type Full Time Salary Range $16.50 - $16.50 Hourly

Travel Percentage None Job Category Hospitality - Hotel

ABOUT US

Walker Hotel Greenwich Village features 113 guestrooms, including four penthouse suites. Inspired by legendary 1920s French Deco artisan Emile-Jacques Ruhlmann, the guestrooms feature shades of crimson, blue, and gold and European-designed bathrooms with textured black and white subway tiles. Guests are greeted by a marble staircase that leads down to the hotel’s sunken lobby, which features a fireplace, Art Deco-inspired furnishings, a library stocked with an eclectic offering of books and a rotating display of curated artwork. Tucked towards the back is Society Cafe and Bar, which brings a refreshing look at American cuisine. Here guests enjoy a market-to-table fare with ingredients from the Union Square Greenmarket. Village, yet, inspired by today's vibrant thriving culture - Walker Hotel Greenwich Village encourages guests to explore the city of today and tomorrow.

ABOUT THE ROLE

A Bell person welcomes our guests with a smile and a helping hand. Working closely with the Front Desk, Management, and other hotel departments, they are primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The Bell person assists with luggage, transportation, and other miscellaneous requests, provides information about various features of the hotel, but most importantly, interacts with guests to provide a wonderful hotel experience. A Bell person is responsible for ensuring the lobby and entrance are presentable at all times.

Essential Duties:

• Be able to greet guests upon arrival and assist with their luggage (if needed).
• Be able to stay updated on information about the hotel and local area, including directions, transportation, and recommendations doer restaurants/attractions.
• Be able to coordinate with hotel departments to ensure guests’ needs are met.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds.
• Ability to stand, sit, or walk, for an extended period or for an entire work shift.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Specific requirements of the role:

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
• Escort guests checking in to their accommodations following hotel procedure.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Identify and explain guest room features to include use of such as air conditioning/heat units and thermostat controls, telephone, television, clock radio, guest services directory, mini bar, in room safe, lights, bathroom amenities, valet/laundry services, door lock.
• Monitor and maintain cleanliness of the bell closet and bell carts daily.
• Additional duties as assigned.

Qualifications

Qualifications:

• Proven experience in customer service.
  • Excellent interpersonal skills to interact with guests
• Hotel Experienced preferred.
• Good physical condition and ability to lift and transport luggage.
• Flexibility in scheduling to work various shifts; weekends and holidays when needed.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.