GUS Service Delivery Manager
Are you passionate about driving operational excellence and delivering high-quality service in a dynamic environment?
Do you enjoy collaborating with cross-functional teams and engaging with customers to support seamless execution and business performance?
Partnering with the Best
As a GUS Service Delivery Manager, you will ensure all activities are carried out in alignment with company non-negotiables and cultural pillars. You will collaborate with sales and commercial teams and engage directly with customers to understand operational forecasts, ensuring effective execution and service delivery.
Fueling Your Passion
As a GUS Service Delivery Manager, you will lead operational planning and service delivery by allocating resources effectively, maintaining quality standards, and ensuring alignment with processes and customer expectations. You will play a key role in managing performance and supporting team development while driving operational efficiency.
As a GUS Service Delivery Manager, you will be responsible for:
Leading end-to-end execution of field service operations, ensuring safe, efficient, and high-quality delivery of ALS services to customers.
Owning job execution, field performance, and operational P&L, while coordinating across sales, engineering, supply chain, and field teams.
Ensuring all activities are conducted in line with company non-negotiables and cultural pillars.
Collaborating with sales and commercial teams and interacting with customers to understand activity forecasts, volume, and complexity.
Ensuring flawless execution and on-time delivery by assigning appropriate resources aligned with operational requirements.
Developing and implementing quality plans in line with job cycle processes.
Ensuring teams understand contract and quotation requirements to support accurate execution and revenue realization.
Monitoring and managing budgets and Profit & Loss (P&L) for the assigned area.
Driving continuous improvement initiatives to enhance efficiency and performance.
Ensuring compliance with company policies, procedures, and standards.
Supporting the development of team members through training, competency programs, and career progression planning.
To be successful in this role you will:
Have a Bachelor’s degree from an accredited university or college, or equivalent experience in operations, services, or related fields.
Demonstrate leadership and team management experience.
Have strong communication and stakeholder management skills.
Possess the ability to manage multiple priorities in a fast-paced environment.
Demonstrate problem-solving and decision-making capabilities.
Have a good understanding of service delivery, operations planning, and customer engagement.
Work in a Way That Works for You
This role operates within standard business hours, with flexibility based on operational and customer requirements.
Working with Us
Our people are at the heart of our success. We foster a collaborative and inclusive environment that values safety, development, and continuous improvement.
Working for You
We offer a competitive compensation and benefits package designed to support your professional growth and well-being, which may include:
Career development and training programs
Medical and wellness benefits
Financial and retirement programs
Additional voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
The Baker Hughes internal title for this role is: Services Staff Director - Service Delivery Management
Baker Hughes (NASDAQ: BKR) is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
For more than a century, our inventions have revolutionized energy. We harness the power of engineering, data, and science to redefine what's possible. Our diverse portfolio of equipment and service capabilities span the energy and industrial value chain. Our two operating segments, Oilfield Services & Equipment (OFSE) and Industrial & Energy Technology (IET), are organized based on the nature of our markets and customers, and consist of similar products and services. Visit us at bakerhughes.com to learn more.
