Job Description

Position Title: Guidewire Delivery Manager

Work Location: Pune/ Bangalore / Hyderabad/ Chennai / Kolkata

Experience Range: 14-20 Years

Delivery Manager responsible for end‑to‑end project delivery, client engagement, GenAI‑led initiatives, and financial governance for India-based clients. This role requires strong delivery ownership, applied GenAI knowledge, and tight financial control

Required Skills & Experience

• 15+ years of experience in IT delivery / program management
• Should have at least 10 yrs of experience in managing large Guidewire project and a strong knowledge of Guidewire Application(s) PolicyCenter, BillingCenter, ClaimCenter.
• Strong experience managing complex, multi‑stream engagements
• Applied GenAI exposure (hands‑on, POC leadership, or implementation oversight)
• Strong understanding of SDLC, Agile, and hybrid models

Key Responsibilities

Delivery & Governance

• Own end‑to‑end delivery across development, support, and transformation programs
• Ensure adherence to scope, timelines, quality, SLAs, and governance standards
• Drive delivery reviews, risk management, and escalation handling

GenAI Leadership

• Demonstrate practical knowledge of Generative AI (LLMs, automation, AI‑assisted delivery)
• Identify and drive GenAI use cases across delivery, testing, automation, and operations
• Partner with architects and engineering teams to translate GenAI into business value

Client Management

• Act as primary delivery interface for India-based clients
• Lead governance forums, client reviews, and on‑ground workshops
• Build trusted relationships with client leadership and stakeholders

Financial & Commercial Control

• Own delivery financials and P&L control
• Manage budgets, forecasts, billing milestones, and margin protection
• Proactively identify financial risks and cost leakages

People & Operations

• Lead cross‑functional onshore/offshore delivery teams
• Drive utilization, productivity, and delivery discipline
• Ensure compliance with organizational delivery and quality processes

Delivery & Execution

• Oversee multiple interdependent projects and project managers
• Manage program schedules, budgets, risks, and dependencies
• Ensure consistent delivery on scope, quality, timelines, and cost
• Resolve cross ‑project issues and escalations proactively

Stakeholder Management

• Act as the primary interface with senior stakeholders and clients
• Communicate program status, risks, and outcomes transparently
• Facilitate alignment across business, technology, and vendors
• Manage stakeholder expectations and change impacts

Governance, Risk & Compliance

• Establish and run program governance forums
• Identify, assess, and mitigate program ‑level risks
• Ensure compliance with organizational, regulatory, and contractual requirements
• Oversee financial tracking and benefits realization

Team & Vendor Management

• Lead and mentor Project Managers and work ‑stream leads
• Coordinate internal teams and third ‑party vendors/partners
• Enable high ‑performing, collaborative delivery teams
• Support resource planning and capacity management
• Proven financial and commercial acumen
• Excellent stakeholder and communication skills

Certification – Nice to have

1. Guidewire Certifications
2. Insurance Domain Certifications
3. Project Management Certification - PMP
4. Agile Certification – SAFe, CSM

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.