Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

Cleans and services rooms in hotel to provide suitable accommodation to guests.

Job Responsibilities

General

• Is directly responsible for the day to day key processes in his/her area of work
• Assists his/her supervisor in executing the day to day operational requirements
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
• Attends all scheduled training sessions
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Adheres to the hotel's code of conduct and grooming & hygiene standards
• Is seen as working hands-on, assists colleagues in crunch times.
• Actively participates in briefings and meetings; facilitates communication between employees and management
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any other cognate duties as and when required.

Departmental

Cleans and self-inspects guest rooms as assigned and in accordance with hotel standards; stocks and maintains the linen closet Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel Provides genuine hospitality and recognition in the work area. Promotes hotel services and products Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented Sorts, tags and processes guest laundry, uniforms and hotel linen. Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery Assists in general department administration To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable. Hair should be clean and tidy. To be responsible for collecting and signing for work sheet and master key at the start of duty. Report any loss of key immediately. To clean and make up all rooms to the standard required by Four Seasons, by performing activities such as:

In the room:

• Arrange curtains and lights.
• Empty rubbish bins and ashtrays and wash them.
• Make sure striping are well done and dirty linen put in linen bag with room number
• Make up the bed with clean perfect linen.
• Clean insides of drawers and wardrobes and replace supplies.
• Dust all furniture and surfaces carefully.
• Clean mirrors and pictures.
• Put in remainder of supplies.
• Vacuum and also arrange furniture.
• Clean paint-work.

In the bathroom:

• Remove dirty linen. Replace with clean linen.
• Empty and clean rubbish bin.
• Clean toilet and bidet (when there is one). Spray, scrub, let sit, rinse and dry.
• Clean bath, surround and shower curtain. Spray, scrub, let sit, rinse and dry
• Clean washbasin. Spray, scrub, let sit, rinse and dry
• Clean mirror.
• Replace tooth glasses and supplies.
• Clean floor.
• Wash paintwork (door and frame).

To be responsible for reporting any malfunctioning equipment and well-kept in pantries. To immediately report and hand into Housekeeping Office any property or guest keys found in ‘check out’ rooms. To be responsible for keeping guest doors closed whilst servicing the guestroom and using ‘We are servicing your room’ sign. To carry out any other cleaning duties as specified by your Supervisor. To keep Maids Pantries tidy and correctly stocked, and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order. To be responsible for reporting to Supervisor the rooms which do not require service or which have DND signs in his / her assigned area. Respect service timing and if it’s on DND Supervisors and HSK office should be informed immediately and follow as per procedures. To report to Supervisor any blankets, bedspreads, valances etc. that need changing. To complete deep cleaning of rooms as allocated by Supervisor. To report to your Supervisor anything or anyone suspicious. To report to the Supervisor anything this may be a Health and Safety hazard. To complete accurately the control lists at times as advised by your Supervisor. To report any missing items from rooms e.g. bathrobes, soap dishes etc. To report any safe let open in occupied villas and make sure procedure are respected. Using your key to enter villa and make sure any door left open is reported to security.

Special Requirements

• Technical education in Hospitality management is preferred
• 1 year previous experience in the Housekeeping Department of a 5-star Resort/Hotel.
• Requires reading, writing and oral proficiency in the English and French language.
• Has an eye for detail.