Job Description

** The pay for this position includes a base rate of $13 an hour plus gratuity **

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

Do you like meeting new people? Do you find starting conversations with ease? Do you have a clean driving record and a valid driver's license? If you answered yes to these questions then we would like to speak with you. Nemacolin is looking for individuals who can transport our guests safely while providing excellent customer service.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Daily reading of logbook and pick-up of daily event sheet.
• Complete walk through of vehicle; log damage on log sheet and report to manager.
• Check vehicles fluids and tires.
• Required to clean both exterior and interior of vehicles.
• Ability to interact with guests that have high expectations.
• Provide guests with information about resort facilities, activities, and services.
• Greet and make eye contact with all guests entering the vehicle.
• Make deliveries to guests’ rooms, when required.
• Dispatch other shuttles as needed.
• Serve as Dispatcher when needed.
• Perform transportation off property.
• Courteous communication on hand-held radios between dispatcher and other drivers.
• Must stay in a continuous loop throughout property.
• Serve as a liaison between guests and management.
• Other Job duties assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• A High School diploma is required.
• Must possess strong interpersonal relationship skills.
• Have ability to take direction and be able to work under stressful situations.
• Must be flexible with schedule and be able to work evenings, days, holidays, and weekends.
• Must possess excellent communication skills and have desire to work with other people in a team environment.
• Must be willing to work varied hours.
• Must be able to drive standard and automatic transmissions.
• Customer-service oriented
• Excellent communication skills
• Must possess a valid driver’s license.
• Must be able to speak English.
• Must be able to work flexible hours including nights, holidays and weekends.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.