Make a difference in our community and join the Homeless Services team!
In partnership with the community, the Homeless Services team offers high quality and effective human services to persons who are experiencing homelessness or who are experiencing a housing crisis.
The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 195 beds that are utilized 365 days a year to assist homeless adult males in the community.
SWSC provides more intense services through the Progressive Housing Program These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency.
The men are guaranteed a bed each day as they progress toward their goals and permanent housing. They are also provided with 3 meals daily, breakfast, lunch, and dinner, along with hygiene kits, access to showers and laundry and outreach and engagement services from our staff.
In this role, you will work various shifts at our 24-hour facility on an as-needed basis The Guest Services Technician is an essential member of the South Wilmington Street Center team, working proactively to help ensure the center operates at its fullest potential.
NOTE: Work Schedule: Monday - Friday, 3:00pm - 11:45pm
Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter and Permanent Supportive Housing.
Location: South Wilmington St Center Raleigh, NC 27601
Employment Type: Regular
Work Schedule: Mon - Fri 3:00pm - 11:45pm
Hiring Range: 25.34 - 30.10
Market Range: 25.34 - 30.10
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 9/3/2026
Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Wake County provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Position may require a background check that may
include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job
requirements. Unless required by state law, a record of conviction will not automatically exclude you from
consideration for employment. Wake County Government is an Equal Opportunity Employer.
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.
Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during
and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Wake County Government provides services including tax collection, library services, local parks administration, planning and permitting, health and human services, law enforcement and more. Wake County is governed by a seven-member Board of Commissioners.
Consistently rated as one of the best places to live and work in America, Wake County, North Carolina is home to NC State University, Shaw University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. Wake County is also the center of state government, with our Capitol Building, legislature and many government offices located in Raleigh.
Wake County is the most populous County in North Carolina. The County consists of 12 municipalities and includes Raleigh, the county seat and state capital. A unique mix of urban and rural small towns distinguishes Wake County from other counties and provides something for every lifestyle.
