Job Description

As a Guest Services Specialist, you’re the first impression, the go-to resource, and the heart of the guest experience. This is a dynamic, multifaceted role that blends front-of-house service, light operations, hospitality tech, and creative problem-solving.

You’ll be responsible for welcoming guests, maintaining the organization and cleanliness of the property, executing thoughtful arrival experiences, and supporting onsite sales opportunities. This role is ideal for someone who’s confident, detail-oriented, entrepreneurial, and excited to be part of a forward-thinking hospitality team.

What You’ll Do

Daily Operations

• Maintain a clean, safe, and welcoming environment for both guests, members, and team members.
• Efficiently juggle guest conversations and operational tasks simultaneously.
• Perform room inspections to ensure guest readiness.
• Process check-ins and handle payments.
• Place VIP gifts, welcome notes, or amenities in rooms before arrival.
• Maintain cleanliness and organization of guest areas and supply closets.
• Restock supplies in designated areas and report inventory needs.

Guest-Facing & Service

• Greet guests warmly and assist with check-in, intercepting mobile/self check-ins when possible.
• Monitor and respond to guest communications (calls, texts, emails) via platforms like MEWS, Akia, and OpenPhone.
• Provide barista-style service using in-house espresso equipment.
• Handle guest requests efficiently and escalate issues to management as needed.
• Cultivate a welcoming, calm, and professional presence throughout the property.

Sales & Special Events

• Respond to inquiries and manage bookings for on-site photo shoots and events.
• Respond to Wildflower restaurant buyout inquiries and coordinate details.
• Support social media and community engagement efforts to drive awareness and bookings.
• Use light graphic design skills to create menus or guest materials as needed.
  

Property Initiatives

• Reorganize and optimize guest-facing and back-of-house spaces.
• Receive, sort, and direct deliveries to proper storage areas.
• Anticipate guest needs and identify new ways to enhance the guest experience.
• Monitor for and report any suspicious behavior or safety concerns

Embrace the Gravity Haus core values of:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

Who You are

• 2+ years of experience in hospitality or sales (preferably in boutique hotels)
• Self-starter with a strong sense of ownership and pride in your work
• Excellent communication and interpersonal skills
• Highly organized, detail-oriented, and proactive
• Strong problem-solving skills and comfort with multitasking
• Familiarity with hospitality platforms like MEWS, Akia, OpenPhone, OpenTable, and Toast
• Comfortable with basic tech, light graphic design tools, and social media platforms
• Flexible schedule including weekends, mornings, and holidays

Physical Requirements

• Able to lift up to 50 lbs and use stairs frequently
• Able to bend, stoop, reach, and perform other physical tasks

What We Can Offer You

Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership. For part time employees, benefits vary.