EBSCO Industries, Inc.

Guest Services Specialist

EBSCO Industries, Inc.  •  $20/hr  •  Panama City Beach, FL (Onsite)  •  2 months ago
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Job Description

A TOWN WHERE EVERY DETAIL, FROM VISION TO EXECUTION, MAKES LUXURY SEEM SIMPLE.

Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation and retail amenities and experiences, vacation rentals and several signature annual events. With our purpose driven by excellence in accountability, commitment, integrity, passion, respect and unity, our employees are the foundation behind the beauty and design of Alys Beach.

Alys Beach offers an industry leading compensation plan, medical/dental/vision benefit plans beginning on day one; including life insurance and other ancillary benefits, profit sharing and employee perks.

Alys Beach is seeking a Guest Services Specialist who will be responsible for guest and homeowner services which includes Concierge, Front Office, and Reservations. They will direct, implement, and maintain a service philosophy that adheres to the Alys Beach brand

$20.00 per hour. First day medical benefits and company profit sharing. $1,000 sign-on bonus for this position.

Job Responsibilities

  • Greet and welcome owners and guests in accordance with the Alys Beach service standards
  • Maintain proper operation of telephone and adhere to the Alys Beach service standards
  • Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
  • Establish and maintain good communications and team work with fellow employees and other departments within Alys Beach
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner
  • Develop relationships with owners and guests to provide personalized service
  • Attend to guest comments verbally and written to ensure proper attention to follow-up
  • Adhere to all service standards for Guest Services
  • Participate in and support Resort and company efforts toward sustainability and environmental initiatives as part of the company program

Job Requirements

  • High school diploma or GED
  • 2 years experience in a customer service role
  • Ability to perform basic math functions
  • Excellent verbal and written communication skills
  • Ability to work a flexible schedule including nights, weekends, and holidays

Essential Job Function

  • Greet and welcome owners and guests in accordance with the Alys Beach service standards
  • Maintain proper operation of telephone and adhere to the Alys Beach service standards
  • Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner
  • Develop relationships with owners and guests to provide personalized service
  • May require sitting for long periods of time in an office environment
  • May require lifting of up to 30 pounds

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

EBSCO Industries, Inc.

About EBSCO Industries, Inc.

Our early endeavors helped shape us; at our core we are a sales driven organization. The international company that EBSCO has become continues to foster the same ideals for sales, service and entrepreneurship that guided Elton B. Stephens over 70 years ago.

Today, EBSCO can be found in a wide range of industries. All together, we are more than 13 diverse companies employing nearly 4,500 people worldwide. We have the highest Dun & Bradstreet Financial Strength Rating that can be awarded, and we are consistently among the top 200 largest privately held corporations by Forbes magazine.

At EBSCO we strive for an environment where people grow their careers because of our culture, not in spite of it. We seek people who are driven, eager to understand, and collaborative in their approach. We are a uniquely diversified company with opportunities in information technology, sales, customer service, marketing, human resources, operations, manufacturing, accounting and finance. But regardless of the job title, we believe each position is the starting point. People who are entrepreneurial, positively focused on the future and driven to discover what’s possible are successful at EBSCO.

Please Note: EBSCO industries and our businesses do not conduct interviews via Instant messenger or google hangout and we do not schedule interviews via text. We will not request your social security #, credit card, or bank account information in an interview. And, we would never charge a fee for an interview. Be aware, recruiting scams exist.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Birmingham, AL
Year Founded
1944
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