Job Description

Does lapping the bike park, hiking in the wildflowers, or a round of golf sound interesting to you? You can do all this and more in your free time as a part of our Guest Services department. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time or part-time shifts with seasonal or long-term employment and varying benefits. If this sounds like a great place to work, fill out an application today to work, live and play where you belong.

Compensation Information: $19.35 per hour

Physical Requirement: Light (L); work activities involve handling loads up to 10kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

Skills you bring with you:

• Proficient spoken English, with excellent verbal and written communication skills.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
• Highly developed guest relations skills with the ability to assess the needs and up-sell our products.
• Self-motivated, dependable, and detail-oriented, with the ability to work independently and responsibly.
• Respectful, reliable, and punctual team player.
• Organized and able to manage multiple tasks while meeting deadlines and working under pressure.
• Familiarity with the local resort and regional area, or a willingness to actively learn and share that knowledge.

Primary Responsibilities:

• Facilitate the daily operation of the Guest Services desk located in the Village Day Lodge.
• Act as the primary point of contact for guests, providing accurate resort information and assisting with the sale of downhill biking and hiking lift tickets, season passes, golf memberships, and winter products.
• Deliver exceptional customer service through all communication channels consistently aiming to exceed expectations.
• Provide timely responses to guest emails, answer phone inquiries, actively monitor and manage the Guest Services online chatbot, and complete all related tasks as required to support daily operations.
• Interact with guests in a professional, efficient, courteous and friendly manner at all times.
• Accurately use the RTP POS system for sales transactions, securely manage cash, and balance sales to system reports.
• Maintain a proactive and organized approach to daily tasks and guest interactions.
• Perform additional duties and provide support to other areas within the Guest Services department when requested.
• Maintain cleanliness and organization of the Guest Services office, individual workstations and communal spaces.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/7f9a2803-15d2-e8e1-b521-4578a9658cc6/apply-source=3704858-CS-58771