Job Description

Guest Services Representative, Part Time

About City of Hope,

City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked among the top in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Schedule

This position will serve as a floater, supporting both North and Concierge locations in Zion, IL and working a combination of 1st and 2nd shifts based on business needs.

The position will primarily work Friday, Saturday, and Sunday, with flexibility to provide coverage during the week as needed. Anticipated weekend hours may include:

• Friday: 7:00 AM–3:30 PM or 3:00 PM–11:30 PM
• Saturday: 7:00 AM–3:30 PM or 3:00 PM–11:30 PM
• Sunday: 7:00 AM–12:00 PM
• On-call: Approximately 1–2 days per week, based on department needs

Job Description

The Guest Services Representative consistently demonstrates a high standard of customer service and patient care while supporting the Guest Quarters and Hospital Concierge Desk. This position provides a warm, professional, and genuine welcome to patients and guests and ensures questions and concerns are addressed with a high level of service.

The Guest Services Representative works closely with several departments, including Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling.

Position Qualifications

Minimum Education

• High school diploma or equivalent required.

Minimum Experience

• 1–3 years of experience in a fast-paced customer service environment required.
• Healthcare or hotel/hospitality experience preferred.

Preferred Education

• Some college strongly preferred, particularly coursework or a major in hospitality or hotel services.

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.

• Apply only through our official website or trusted partner platforms.
• City of Hope will never request payment or fees at any stage of the hiring process.
• We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
• All communications will come from official @coh.org email addresses.
• Interviews are conducted only through approved, professional channels.
• Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
• If you receive any suspicious communication, please report it to careers@coh.org.