Guest Services Representative, Part Time
About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.
The successful candidate:
Schedule:
Thursday, Friday, and Sunday, 3:00 PM – 11:30 PM*
On-call responsibilities every Monday.
*Flexibility is important, and scheduled days and hours may change slightly based on business needs.
Job Responsibilities
The Guest Services Representative consistently demonstrates high standards of patient care when at the Guest Quarters or Hospital Concierge Desk. He or she exhibits a warm, professional, and genuine welcome to our guests with eye contact and a smile and aims to ensure all questions and/or concerns are tended to with the highest level of customer service.
Representative works closely with, but is not limited to, the Travel and Accommodations, Transportation, Security, Registration, and Financial Counselors departments.
Position Qualifications
Minimum Education:
High School diploma or equivalent required
Minimum Experience:
Minimum 3 years of experience in a fast-paced customer service environment (healthcare or hotel preferred)
Preferred Education:
Some college strongly preferred with a major in Hospitality or Hotel Services
Skills/Abilities:
Strong written and verbal communication skills
Organized with the ability to multitask and work in a fast-paced environment
Familiarity with local activities and surrounding points of interest
Professional demeanor and the ability to interact with various people
Self-starter with an exemplary attendance record
Possess the ability to assist individuals who may be unable to assist themselves (wheelchair escorts, oxygen tanks, luggage, etc.)
Positive, outgoing personality
Able to work independently or as part of a team
Adaptable to an ever-changing environment
Detail oriented
Excellent problem solver
Flexibility with schedule to include varying shifts, weekends, on-call responsibilities, and rotating holidays based on business needs
Schedule subject to change based on business needs
Software:
Must be familiar with Microsoft Office and basic office equipment; basic typing/keyboard skills required.
City of Hope is an equal opportunity employer.
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope's mission is to deliver the cures of tomorrow to the people who need them today. Founded in 1913, City of Hope has grown into one of the largest cancer research and treatment organizations in the U.S. and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center at its core, City of Hope brings a uniquely integrated model to patients spanning cancer care, research and development, academics and training, and innovation initiatives. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. City of Hope’s affiliated group of organizations includes Translational Genomics Research Institute and AccessHope™.
