Job Description

Full Salary Ranges: $15.16- $21.75 Hourly

Anticipated Hiring Ranges: $15.16- $18.46 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted. This law is intended to improve wage transparency. The City of Greeley, in support of wage transparency, posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer). The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.

City of Greeley's Total Rewards
The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.

Benefits: This position is benefits eligible. Please view our benefits guide here

Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. These positions must also process class and activity registrations, sell facility memberships, schedule facility rentals and work concessions.

Experience, Knowledge, Skills:

Minimum Requirements

• High school diploma or equivalent.
• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required.

OR

• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,

AND

• Valid Driver's License with a clean driving record.

Preferred

• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications desired.
• Spanish/English bilingual skills desired.
• At least one year of golf course experience.

Knowledge, Skills, and Abilities:

• Extensive knowledge of all products offered in the pro shop.
• Knowledge of the business operations and organizational structure of Colorado municipalities.
• Strong collaboration skills with the ability to work effectively across diverse teams and departments.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) with the ability to quickly learn and adapt to new software and systems.
• Strong interpersonal skills to promote effective interaction, communication, and teamwork.
• Excellent oral, written, and listening communication skills, with the ability to clearly interpret and convey information and ideas.
• Effective organizational skills, including goal setting, time management, meeting coordination, and decision-making.
• Ability to manage multiple priorities under pressure, adapt to change, and maintain effectiveness in dynamic environments.
• Demonstrates a strong work ethic, a positive, solution-oriented mindset, and enthusiasm for the work.
• Ability to work independently using sound judgment, as well as collaboratively within a team to achieve shared goals.
• Skilled at navigating complex political environments with professionalism and discretion.

Travel:

• Category A-Standard Local Travel: This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, trainings, or perform work at other city buildings or partner sites.

Essential Functions:

• Maintains superior levels of customer service for golf course patrons.

• Delivers prompt and professional solutions to external and internal customer inquiries via in-person, phone, and email interactions regarding facility services, programs, and activities, as well as those offered by the Culture, Parks, and Recreation Department.

• Promotes merchandise and driving range sales while on duty.

• Maintains professional grooming and uniform standards.

• Ensures the pro shop is fully stocked at appropriate levels.

• Assists with facility maintenance and cleanliness.

• Ensures golfers are started on the 1st and 10th tees in a timely manner.

• Ensures outside services staff effectively marshal the golf course.

• Monitors turn times to help identify slow play issues and support outside services staff.

• Follows all cash management policies.

• Maintains open communication with the professional staff.

• Provides assistance to outside services staff as needed.

• Stages and cleans motorized golf carts.

• Operates a golf cart to collect balls from the driving range.

• Participates in regular team meetings to ensure consistency across recreation facilities.

• Learns and uses GolfTrac software for pro shop operations, including membership and inventory sales, tee time bookings, and point-of-sale transactions.

• Assists in keeping marketing materials, the website, and social media sites updated with accurate information.

• Follows and assists in enforcing risk management and emergency response procedures.

Supervisor Duties:

• N/A

Work Environment and Physical Requirements:

Work Environment

• Frequent and heavy contact with the public and City employees in person and by telephone.
• Frequent interruptions.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays.
• Work is performed in an open office environment with heavy noise levels, at times.

Physical Requirements

• Vision to perform physical activities, read computer keyboards, reference books, and other written documents.
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 45 lbs.
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com

Conditions of Employment: The City of Greeley is an at-will employer. Employees and the City may terminate employment at any time for any reason. Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE