TowneBank

Guest Services Representative - Oak Island Accommodations

TowneBank  •  Oak Island, NC (Onsite)  •  10 days ago
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Job Description

Essential Responsibilities

  • Take guest and owner reservations and ensure accurate entry of information into the system
  • Respond to and follow up with inquiries via email or phone
  • Check arrival packets in a timely and accurate manner
  • Preview homes and villas in order to have the knowledge necessary to assist potential guests
  • Participate in Saturday/Sunday rotation for Reservation Department
  • Responsible for collection of payments for short and long term rentals
  • Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
  • Other duties as assigned

Minimum Required Skills & Competencies

  • 1-year experience in customer service environment
  • Excellent organizational skills
  • Excellent communication skills
  • Attention to detail
  • Ability to multi-task

Desired Skills & Competencies

  • Prior knowledge of Oak Island Accommodations

Physically you can anticipate to:

  • Express or exchange ideas by means of the spoken word via email and verbally
  • Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
  • Subject to internal and external environmental conditions
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

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TowneBank

About TowneBank

Founded in 1999, TowneBank is a company built on relationships, offering a full range of banking and other financial services, with a mission of serving others and enriching lives. Dedicated to a culture of caring, Towne values all employees and members by embracing their diverse talents, perspectives, and experiences.

Today, the bank operates over 50 banking offices throughout Hampton Roads and Central Virginia, as well as Northeastern and Central North Carolina – serving as a local leader in promoting the social, cultural, and economic growth in each community. Towne offers a competitive array of business and personal banking solutions, delivered with only the highest ethical standards. Experienced local bankers providing a higher level of expertise and personal attention with local decision-making are key to the TowneBank strategy. Towne has grown its capabilities beyond banking to provide expertise through its controlled divisions and subsidiaries that include Towne Wealth Management, Towne Insurance Agency, Towne Benefits, TowneBank Mortgage, TowneBank Commercial Mortgage, Berkshire Hathaway HomeServices RW Towne Realty, Towne 1031 Exchange, LLC, and Towne Vacations.

NOTICE TO CONSUMERS REGARDING MARYLAND LENDER LICENSEES: TowneBank is licensed to engage in business as a Maryland Mortgage Lender and assigned a unique NMLS identifier number: 512138. The NMLS Consumer Access Website is linked here: www.nmlsconsumeraccess.org

Interested in joining the Towne Family? Available positions are listed at www.townebank.com/careers. TowneBank and its affiliate companies support a diverse workforce and are Equal Opportunity Employers who do not discriminate against individuals on the basis of race, color, religion, national origin, age, sex (including pregnancy and gender identity), genetics, sexual orientation, disability, veteran status or other classification protected by law.

EOE/M/F/Disability/Vet

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Virginia
Year Founded
1999
Website
townebank.com
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