About the Role
Are you ready to join a team that's passionate about delivering exceptional guest experiences? My Place Hotel is seeking a motivated, detail-oriented Guest Services Representative In this vital position, you'll serve as the central point of contact for guests-ensuring their stay is smooth and enjoyable from reservation to check-out. If you're dependable, organized, great with multitasking, and have a positive attitude and strong local knowledge, this could be the perfect opportunity for you!
What You'll Do
As a Guest Services Representative, your shift will include a variety of responsibilities all focused on providing top-tier service:
Warmly welcome and greet guests.
Efficiently handle check-ins, check-outs, and reservations.
Accurately record all room, tax, My Store, and pet fee charges according to hotel policy.
Provide information about hotel amenities, local attractions, restaurants, shopping, and nearby churches.
Assist guests with questions, concerns, or complaints with professionalism and care.
Operate the phone system using proper etiquette.
Take and transfer calls, and accurately record messages.
Complete credit card authorizations.
Handle cash transactions with accuracy and provide change when needed.
Maintain organized daily activity logs, including cash and call logs.
Keep the Front Desk Log updated.
Report any guest, maintenance, or front desk issues to the General Manager.
Follow all hotel safety and security policies.
Routinely inspect the property, including hallways, stairwells, entrances, outdoor lighting, and exterior doors.
Actively promote the Stay Rewarded® Loyalty Program to enhance guest engagement and satisfaction.
Assist with laundry: washing, drying, folding, and storing linens.
Clean and sanitize common areas.
Stock supplies, make coffee, and maintain the coffee bar.
Keep entrances and sidewalks clear of snow and ice.
Deliver guest supplies (e.g., cribs, towels, toiletries).
Issue and track master keys and key cards for housekeeping and maintenance.
Support housekeeping by cleaning guest rooms when occupancy is high or staffing is limited.
What We're Looking For
Basic Computer Skills: Familiarity with Microsoft Office and general computer applications.
Strong Communication: Clear, friendly verbal and written communication.
Organizational Skills: Ability to multitask while maintaining accuracy and efficiency.
Dependability & Professionalism: Consistency, reliability, and a professional demeanor.
Attention to Detail: Accuracy in financial transactions, guest records, and daily tasks.
Benefits
Competitive Pay
Monthly Bonus Potential
Flexible Scheduling
Direct Deposit
Cross-Training Opportunities
Growth Potential
The visionary team behind My Place Hotels of America has been involved in nearly every aspect of the hotel business for almost 40 years. My Place co-founder and Chairman Ron Rivett co-founded Super 8 Motels Inc. in Aberdeen, South Dakota in 1974, along with long-time friend Dennis Brown. After selling the wildly successful Super 8 Motel system in 1993, Ron remained in the hotel business developing, building, and operating Super 8 Motels and other branded properties as a franchisee until 2011.
On the heels of economic recession, it became apparent to Ron that the original Super 8 philosophy of a ‘clean, comfortable room for a few bucks less than the guy next door’ was more relevant than ever. This time, however, it would be different. In order to meet the needs of today’s individuals, families, workers, and business travelers, this new hotel would be well suited to both short and long term stays. It would need to be clean and comfortable with modern amenities, and all at an affordable price, and so the My Place Hotels of America concept was born.
In February, 2012 the first My Place hotel opened for business in Dickinson, ND and began what would become a two-year proof of concept period, wherein the founders of My Place hotels would develop build, supply, open and operate 5 My Place hotels. Locations include the energy development driven North Dakota markets of Dickinson, Minot, and Bismarck, the heavily traveled intersection of interstates 80 and 25 at Cheyenne, WY and the dual seasoned, demographically diverse vacation market of Bozeman, MT. Fast forward to January 2014 with a rapidly growing pipeline of properties on the horizon, and the objective of transforming a concept into a reality and proving that the My Place concept works in various markets behind them, My Place Hotels of America was set to embark on the next phase as we began to welcome franchisee’s to join us on our journey!
