Job Location: Jersey City - Jersey City, NJ 07305,
Salary Range: $15.92 - $15.92 Hourly, As a Guest Services Representative, you are the first point of contact for our guests and play a critical role in creating a fun, safe, and memorable experience. You will assist guests with registration, waivers, reservations, attractions, memberships, food and beverage purchases, and general inquiries while embodying RPM Raceway's commitment to hospitality and guest satisfaction.
Welcome and assist guests upon arrival.
Process check-ins, waivers, memberships, and race registrations.
Operate POS systems and handle cash/credit transactions.
Answer phones and assist with reservations and event inquiries.
Provide information regarding racing, attractions, pricing, and promotions.
Monitor guest flow and ensure a positive guest experience.
Resolve guest concerns professionally and escalate issues when necessary.
Maintain cleanliness and organization of the front desk and guest areas.
Support birthday parties, corporate events, and group activities.
Follow all company safety, operational, and customer service procedures.
Excellent customer service and communication skills.
Ability to work in a fast-paced entertainment environment.
Cash handling and POS experience preferred.
Strong attention to detail and problem-solving abilities.
Weekend, evening, and holiday availability required.
Previous hospitality, retail, restaurant, entertainment, or guest services experience preferred.
Ability to stand for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to move throughout the facility as needed.
Competitive hourly pay
Flexible scheduling
Growth and advancement opportunities
Employee discounts and perks
Fun, energetic team environment
RPM Raceway is an equal opportunity employer committed to creating an inclusive workplace where employees can grow and succeed.
RPM Raceway is the ultimate racing destination for adventure enthusiasts and thrill seekers. RPM venues provide world-class, multi-level racing tracks perfect for fueling competitive socializing and creating unforgettable memories for all.
Founded in 2010, RPM Raceway offers an Italian-engineered, go-kart racing experience that is a thrill-seeker’s haven set within a gamified hospitality environment. Guests are in for an adrenaline-rush on the meticulously designed, LED-lit racing tracks featuring lighting-fast straightaways, 90-degree hairpin turns, sudden dips, drops, underpasses and spiraling ramps. Racers can rev up their engines and compete against as many as twenty other drivers to claim the title of recording the fastest lap. Post-race, racers receive gamified scoring and skill progression analytics, providing drivers with real-time feedback to further enhance their racing skills.
Off the track, RPM Raceway continues to deliver out-of-this-world experiences by offering virtual and augmented reality escapades that ignite a sense of adventure in its arcade of cult classics and modern AAA games. Additionally, each RPM Raceway location has its own distinctive attractions, including a bowling alley, state-of-the-art racing simulators, billiards, darts, and shuffleboard, all creating an environment filled with limitless fun and fearless exploration. Guests can refuel at the on-site RPM Sports Bar and Grill, offering a variety of fresh food with a modern twist on burgers including wraps as well as an assortment of beverage options such as local draft beers, custom cocktail creations and hand-spun milkshakes.
