WakeMed

Guest Services Representative

WakeMed  •  Onsite  •  4 hours ago
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Job Description

Req ID: 32725

Department: Guest Services

Work Location: WakeMed Cary Hospital

Location: Cary, North Carolina

Employment Type: ['Supplemental']

FTE: ['0.25']

Hours of Work: ['Main information desk 1-2 days a week at 5am-11am. Shift every other Sunday 11am-5pm.']

Weekend Requirements: Some Weekends (Rotating)

Call Requirements: ['As Needed']

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Guest Services Representative to be the friendly face of WakeMed, helping patients, visitors, and staff navigate our facilities and access the information they need. This role will be cross trained in Gift Shop/Guest Services and may require mornings, evenings and weekend hours.

What you'll do

  • Welcome and assist patients, visitors, and staff.
  • Provide directions and information about services and locations.
  • Support patient and visitor needs while maintaining privacy and confidentiality.
  • Assist with volunteer coordination and training.
  • Support retail operations including sales, POS, and reporting.

Who you are

  • Customer service, hospitality, retail, or healthcare experience is desirable.
  • Friendly, professional, and passionate about helping others.
  • Comfortable multitasking in a fast-paced environment.
  • Available to work evenings and weekends.

If you enjoy creating great experiences and making people, feel welcome, we'd love to hear from you. Apply today and join the WakeMed team!

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Preferred

WakeMed

About WakeMed

WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C.

The 900+ bed system comprises a network of health care facilities that includes:

• Level I Trauma Center and tertiary referral hospital, children’s hospital and rehabilitation hospital in Raleigh, N.C.

• Community hospital in Cary

• Women’s hospital and family health center in North Raleigh

• Comprehensive outpatient centers and freestanding emergency departments in Brier Creek, Garner and Apex

• Freestanding Children's Emergency Department and dedicated Children’s Hospital

• One of the highest volume heart centers in the United States

• Level IV Neonatal Intensive Care Unit

• Multiple outpatient rehabilitation sites

• 40+ primary care and specialty physician practices

• Home health services

WakeMed’s team of 8,000+ nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of Wake County and beyond using the most advanced technologies and facilities to ensure the finest in health care.

Specialties

WakeMed is home to two nationally accredited, award winning Chest Pain Centers and two nationally accredited, award winning Stroke Centers. Centers of excellence include cardiac and vascular care, women’s and children’s services, physical rehabilitation, emergency and trauma, orthopedics, neurosciences, home care and numerous wellness and community outreach programs.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
Raleigh, NC
Year Founded
1961
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