Job Description

The Guest Services Representative provides friendly and efficient customer service to West Edmonton Mall customers and guests.
PRIMARY RESPONSIBILITIES:
• Providing information on West Edmonton Mall’s hours of operations, events, stores, ETS maps, services and attractions.
• Assisting with calls for birthdays, WEM Gift Card information, Multi Play Pass, and Scooter/Wheelchair Choice Passes and rentals.
• Processing West Edmonton Mall Gift Cards, Multi Play Pass, Choice Passes, New Year’s Eve Family Beach Party tickets, and Soundwave transactions.
• Ensuring your sales balance at the end of every shift.
• Processing Choice Passes (Group Sales)
• Receiving contest entry forms, assisting with birthday party bookings, and responding to any customer questions and inquiries. Give interested customers a tour of our party rooms in Galaxyland (when time/staff allow for it)
• Contacting customers via email or phone regarding bookings, parties, mailing and faxing information and confirmation.
• Assisting with mailings for Guest Services and Group Sales (photocopy, sort, etc.)
• Working shifts in the Guest Services office as well as working the Guest Service Desk located by The Ship, and the Raffle desk
• Lifting boxes up to 20lbs and/or pushing scooters
• Keeping office area clean and stocked as well as ensuring cleaning materials for party rooms are supplied.
• Maintaining a professional dress code at all times being the first representative of the mall.
• Assisting in other duties as assigned.
DESIRED QUALIFICATIONS:
• Must have exceptional multitasking and organizational ability.
• Must have excellent communication skills including excellent reading, writing and speaking skills.
• Should have superior problem solving skills and be able to react calmly and proactively in stressful situations and emergencies.
• Previous experience working as a cashier or receptionist.
• Experience using Microsoft Word and Excel.
TERMS OF EMPLOYMENT:
• This is a part-time position that requires flexible availability Monday through Sunday, including days, evenings, weekends and holidays.
• Must be able to pass a basic security clearance.