Job Description

Job Location: WDI - Durham, NC 27705
Position Type: Full Time
Salary Range: $19.00 Hourly

We take pride in providing exceptional service and building strong relationships with our guests! The Guest Services Representative ensures efficient registration while providing the highest level of guest satisfaction.
Responsibilities:
•Handle proper registration and check out procedures for all guests in accordance with accounting procedures.
•Respond to all guest questions and inquiries in a timely and friendly manner and keep management informed of all problems and unusual inquiries.
•Maximize room revenue and occupancy levels through suggestive selling and yield management techniques.
•Review daily reservations for special requests, comments or instructions and handle appropriately including processing daily amenity requests.
•Maintain knowledge of current rates, packages and promotions and administer accordingly.
•Acquire working knowledge of guest rooms, in-house facilities, and local information.
•Maintain cash bank and properly record daily cash transactions.
•Handle all reports and paperwork accurately and in compliance with all requirements established.
•Assist the Reception Managers, other guest service agents, reservations and PBX operators as needed to ensure smooth operations.

Qualifications
- 1-2 years of customer service experience. Guest Services/Front Desk Agent experience is a plus.
- Developed English skills both written and orally.
- Lift up to 30 pounds
- Requires standing to a significant degree.

About Washington Duke Inn & Golf Club

The Washington Duke Inn & Golf Club is located on the campus of Duke University, only twenty minutes from Raleigh-Durham International Airport and ten minutes from Research Triangle Park. Nestled on 300 acres filled with tall pines and hardwoods, the Inn is known for its beautiful facility and grounds, 271 elegantly appointed guest rooms and suites, marvelous cuisine in the Fairview Dining Room—winner of the AAA Four Diamond Award, Forbes Travel Guide Four-Star Award and Wine Spectator Award of Excellence—the Bull Durham Bar, the Robert Trent Jones-designed 18-hole championship Duke University golf course, and its convenience to local points of interest.

The Washington Duke Inn is set apart from other area hotels and conference centers by unparalleled service, a gracious staff, luxurious interiors and attention to detail. From the moment you enter our doors, you will experience the legacy of Southern hospitality that has become synonymous with the Duke name. The Inn is owned by Duke University and is managed by WDI Hospitality, LLC of Durham, North Carolina.

Each and every day at the Washington Duke Inn & Golf Club, we take pride in being an award winning team, providing exceptional hospitality through memorable personal service while honoring our Duke heritage. Do you have a lively personality, a quick smile, and a passion for providing superb customer service? Then the Washington Duke Inn & Golf Club is looking for YOU!

To check out our current job openings, please copy and paste the following web address into your browser: http://www.washingtondukeinn.com/careers/

For more information or reservations call 919.490.0999 or 800.443.3853, or by visiting washingtondukeinn.com, and on Facebook at facebook.com/WashingtonDukeInn and on Twitter at twitter.com/washingtonduke.

Industry

Travel & Hospitality

Company Size

51-200 employees

Headquarters

Durham, NC

Year Founded

1988

Website

washingtondukeinn.com

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