My Place Hotels of America

Guest Services Representative

My Place Hotels of America  •  $16/hr  •  Wixom, MI (Onsite)  •  4 days ago
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Job Description

Guest Service Representative

My Place Hotel - Wixom, MI

Currently looking to fill 8:00 AM to 4:00 PM Saturday and Sunday

My Place Hotel is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

What You'll Do

Front Desk & Guest Experience

  • Serve as the first point of contact for guests during arrival, stay, and departure
  • Complete reservations, check-ins, and check-outs using hotel systems
  • Post and verify charges including room rates, taxes, My Store purchases, and pet fees
  • Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
  • Address guest concerns professionally and escalate issues when appropriate
  • Complete Laundry and cleaning tasks

Operational & Cleaning Assistance

  • Complete laundry, stocking supplies, and sanitizing common areas
  • Maintain the coffee bar and lobby
  • Clear snow and ice from entrances and sidewalks as needed
  • Deliver guest items such as towels, cribs, and toiletries
  • Issue and track keys and key cards for housekeeping and maintenance
  • Support housekeeping with guest room cleaning during high occupancy or staffing shortages

Communication & Phone Support

  • Answer and route incoming calls using proper phone etiquette
  • Record messages accurately and manage guest wake-up requests

Cash Handling & Records

  • Process credit card authorizations and cash transactions
  • Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
  • Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager

Safety, Security & Property Support

  • Follow all safety and security procedures
  • Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
  • Monitor doors and lighting to ensure a secure environment

Qualifications

Basic computer proficiency (Microsoft Office)

Strong customer service and communication skills

Ability to multitask, stay organized, and work independently

Reliable attendance and professional conduct

Comfortable handling cash and maintaining accurate records

Pay & Benefits

  • $16.00 - $16.50 per hour
  • Monthly bonus potential
  • Bi-weekly direct deposit
  • Flexible scheduling
  • Cross-training and advancement opportunities

Shifts Times 8:00 AM - 4:00 PM

Join a team where your work directly impacts guest satisfaction and daily hotel success. If you're dependable, service-driven, and looking for growth in hospitality, we encourage you to apply today.

My Place Hotels of America

About My Place Hotels of America

The visionary team behind My Place Hotels of America has been involved in nearly every aspect of the hotel business for almost 40 years. My Place co-founder and Chairman Ron Rivett co-founded Super 8 Motels Inc. in Aberdeen, South Dakota in 1974, along with long-time friend Dennis Brown. After selling the wildly successful Super 8 Motel system in 1993, Ron remained in the hotel business developing, building, and operating Super 8 Motels and other branded properties as a franchisee until 2011.

On the heels of economic recession, it became apparent to Ron that the original Super 8 philosophy of a ‘clean, comfortable room for a few bucks less than the guy next door’ was more relevant than ever. This time, however, it would be different. In order to meet the needs of today’s individuals, families, workers, and business travelers, this new hotel would be well suited to both short and long term stays. It would need to be clean and comfortable with modern amenities, and all at an affordable price, and so the My Place Hotels of America concept was born.

In February, 2012 the first My Place hotel opened for business in Dickinson, ND and began what would become a two-year proof of concept period, wherein the founders of My Place hotels would develop build, supply, open and operate 5 My Place hotels. Locations include the energy development driven North Dakota markets of Dickinson, Minot, and Bismarck, the heavily traveled intersection of interstates 80 and 25 at Cheyenne, WY and the dual seasoned, demographically diverse vacation market of Bozeman, MT. Fast forward to January 2014 with a rapidly growing pipeline of properties on the horizon, and the objective of transforming a concept into a reality and proving that the My Place concept works in various markets behind them, My Place Hotels of America was set to embark on the next phase as we began to welcome franchisee’s to join us on our journey!

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Aberdeen, South Dakota
Year Founded
Unknown
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