Job Description

Location: My Place Hotel- Dickinson

My Place Hotel- Dickinson, ND is hiring a reliable Guest Service Representative. This role is the primary point of contact for guests from making a reservation all the way to check-out. to support daily hotel operations and provide a welcoming environment to guests. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

Responsibilities:

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
• Guest Assistance Providing information about the hotel, rewards program, amenities, local attractions, restaurants, and shopping. Also, professionally address and resolve guest concerns or complaints.
• Telephone Management: Operate the phone system by promptly answering and transferring calls, recording messages, and managing guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, accurately handle cash transactions, and provide change for guests.
• Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.

What We're Looking For:

Basic Computer Skills: Microsoft Office and basic computer applications.

Strong communication and customer service skills.

Ability to multitask and stay organized.

Reliable attendance and professionalism.

Ability to handle cash and maintain accurate records.

Benefits:

• Competitive Pay: $15-$16
• Monthly Bonus Potential
• Flexible Scheduling
• Shifts Are: 8 AM - 4 PM, 4 PM - 12 PM, and 12 AM - 8 AM
• Currently looking to fill 4 PM - 12 PM
• Bi-weekly Direct Deposit
• Cross-Training
• Growth Potential
• Retention Bonus After 3 Months $100

If you're looking for a role in a supportive environment with growth opportunities, we encourage you to apply for the Guest Services Representative position. Showcase your skills and dedication, and become an essential part of our team, where you can make a real difference in our guests' experiences.

Apply today and make My Place Your Place!