Lafrance Hospitality

Guest Services - Overnight Audit - Holiday Inn Express, MIddletown, RI

Lafrance Hospitality  •  $19/hr  •  Middletown, RI (Onsite)  •  4 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Overnight Audit Agent.

We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor.

Pay: $19 Per Hour

Shift Part- Time- 2 nights a week - Friday and Saturday

Schedule: Overnights 11PM- 7AM

Responsibilities:

  • Welcome guests and assist with check-in and check-out processes.
  • Ensure all guest information is accurately recorded in the system.
  • Answer phone calls and respond to inquiries in a courteous manner.
  • Handle guest complaints professionally and efficiently.
  • Maintain knowledge of hotel amenities, services, and local attractions.
  • Assist with the management of reservations and room assignments.
  • Collaborate with other departments to meet guest needs.

Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication!

keywords: hotel, overnights, overnight, audit, hotel audit

Requirements

  • Customer service experience
  • Ability to work flexible hours, including nights and weekends
  • Strong communication skills
  • Attention to detail

Benefits

  • 401K Matching
  • Brand Hotel Room Discounts
  • Company Wide Hotel Room Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training
Lafrance Hospitality

About Lafrance Hospitality

Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division. Our current hotels include Hilton, Marriott, IHG and Choice properties. With our team of esteemed professionals, depth of experience, proven strategies and commitment to providing an outstanding guest experience, Lafrance Hospitality provides a complete range of management services. Our small size affords our team the opportunity to focus on each hotel’s individual markets and needs, and apply our core principles; hiring, training and retaining the best team members, exceeding guest expectations, and maintaining streamlined, efficient operations.

Lafrance Hospitality's corporate office consists of dedicated team members in all aspects of development and operations. Lafrance Hospitality has the ability to provide consulting and management services in all aspects of operations; finance, sales and marketing, development, daily operations and human resources. In addition, we provide distressed asset management and receivership services to ensure distressed assets run in a cost effective manner during the critical transition phase. Our hands on approach in daily operations have contributed to the success of each of our properties.

Our vision is to be the PREMIER Hospitality Company by employing the VERY BEST PEOPLE, trained and empowered, to deliver a QUALITY product with SENSATIONAL service to every guest, every time.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Westport, MA
Year Founded
1955
Social Media