Accor

Guest Services Officer

Accor  •  Singapore, SG (Onsite)  •  3 days ago
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Job Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

  • Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
  • Assist guests with check-in and check-out, and other cashiering duties
  • Register guests and assigns rooms according to their reservation confirmation
  • Work towards maximising room revenue by upselling higher room categories to guests whenever possible
  • Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
  • Prepare VIP list and send email out to all operations department daily.
  • To recommend tourist attractions and places to visit
  • Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.
  • Update, check and input ACDC
  • Prepare Decoration for guests who opted for the package
  • Maintain the privacy of all guests by ensuring their details are kept strictly confidential
  • Understand all room types and work with Housekeeping to manage room status effectively
  • Adhere to proper credit matters and cash handling policies and procedures
  • Understand the usage of internal communication logs to communicate effectively with other colleagues
  • Assist to perform Executive Lounge and Concierge duties whenever required
  • Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
  • Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
  • Be familiar with hotel products and services and recommend to guests accordingly
  • Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
  • Maintain complete knowledge of all hotel products and services
  • Maintain the cleanliness and neatness of the Front Office areas
  • Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
  • Attend all briefings, meetings and trainings as assigned by management
  • Perform other reasonable duties as assigned by the management

Additional Information

What's in it for you?

  • Centralised location, walking distance from City Hall MRT
  • 5 days work week
  • Duty meals and uniform provided
  • Comprehensive medical benefits
  • Birthday Leave
  • Family Care Leave
  • AWS
  • F&B and worldwide hotel discounts
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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