With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.
Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
At NRMA Ocean Beach Holiday Resort, no two days at Front Office look quite the same.
One minute you’re welcoming families ready to start their holiday, the next you’re resolving a guest concern, coordinating with Housekeeping or helping your team navigate an unexpected challenge. And that’s exactly why we’re looking for a Guest Services Manager who loves being part of the action.
Located at Umina Beach on the NSW Central Coast, Ocean Beach is a large, bustling holiday resort with everything from beachfront accommodation and safari tents to camping and caravan sites.
Reporting to the General Manager and working as part of the resort’s leadership team, you’ll take ownership of the day-to-day operation of Front Office and Guest Services.
You’ll:
Ideally, you’ve previously led a Front Office, Reception or Guest Services team within a busy hotel, resort or high-volume hospitality environment. We’re also open to someone who has extensive Front Office or Guest Services experience in a larger operation and is ready to take that next step into leadership.
You’ll bring:
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Ready to roll up your sleeves and really make a difference? Apply now, we cannot wait to hear from you or visit our careers site to find out more!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future.
Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart.
From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over.
As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be.
Interested? We’d love to hear from you.
