Are you passionate about providing a high level of guest experience whilst leading a team? Holiday Inn Express Chester - Racecourse are recruiting a Guest Services Manager for the night shift on a full time, permanent contract; Working an attractive 4 on 4 off shift pattern you will have plenty of down-time between shifts to do the things you love.
We pride ourselves on our reputation, we wow our guests with our fantastic team driving positive feedback and repeat visits to our central Chester location.
General responsibilities:
Managing guest check in/ out process, upselling of rewards enrolments
Ensuring the smooth running of breakfast service
Booking, altering and cancelling guest reservations
Dealing with first stage and further stages of customer complaints
Ensure that all public and back of house areas are presentable, well stocked and clean
Running a night audit, preparing all relevant reports
Ensuring all banking is complete and correct
Delegating jobs for the nights GSA
Provide a comprehensive handover for the day shift
Ensuring the safety of guests in the building
Skills/Attributes:
Previous experience of delivering excellent guest experience
Ability to use computers and booking systems
Previous experience within a similar role in a hotel environment (preferred)
Experience of bar work
About Chester Race Company & IHG
Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. The Company, headquartered in Chester, owns two racecourses (Chester and Bangor-on-Dee) and operates a third course in Scotland, Musselburgh. At Chester, it also owns and operates an on-course hotel, and a vibrant pub and adjacent commercial premises in Chester city centre. The Holiday Inn Express – The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it!
What we offer:
CRC offer a great selection of benefits, from Race Day tickets to enhanced pension contributions.
Hours of work: 4 on 4 off shift pattern - 20:00pm - 08:00am
Salary: Up to £30,700 per annum
Want to know more?
Visit the application below for more details.
Established in 1539, Chester Racecourse is officially recognised by the Guinness Book of World Records as the Oldest Racecourse in the world, still in operation.
Chester is in fact a 365 days’ a year operation, attracting over 330,000 visitors annually at race day fixtures and non-race day events. Recognised as a leader in its field, Chester Racecourse consistently pushes boundaries to ensure the racecourse product delivers the optimum experience and opportunities for visiting horsemen and the general public. The racecourse has consistently been awarded the Gold Standard Award by the Racehorse Owners Association (ROA), since the award’s inception in 2008 and was awarded the prestigious title of Large Racecourse of the Year, when the award was launched in 2015 and again in 2018 and 2019.
