Industry: Corporate Housing & Furnished Accommodations
Reports To: Director of Operations
Team Size: 12 Direct Reports (Guest Services and Service Delivery)
The Guest Services & Service Delivery Manager leads our overall service delivery by combining empathetic people leadership with rigorous operational oversight. You will directly manage a team of 12 employees while facilitating our network of third-party vendors (housekeeping, maintenance, furniture rental, concierge services, properties) to ensure clients receive timely and exceptional corporate housing experiences.
Serve as a client-facing resource representing our client’s overall experience for personalized, on-demand service and support.
Team Leadership & People Management
Operations & Unit Readiness
Vendor & Partner Management
st Services & Service Delivery Manager
Industry:
Corporate Housing & Furnished Accommodations
Reports To:
Guest Services & Service Delivery Manager
Industry:
Corporate Housing & Furnished Accommodations
Reports To:
Director of Operations
Team Size:
12 Direct Reports (Guest Services and Service Delivery)
Job Overview
The Guest Services & Service Delivery Manager leads our overall service delivery by combining empathetic people
leadership with rigorous operational oversight. You will directly manage a team of 12 employees while facilitating our
network of third-party vendors (housekeeping, maintenance, furniture rental, concierge services, properties) to
ensure clients receive timely and exceptional corporate housing experiences. Serve as a client-facing resource
representing
our client's overall experience
for personalized on-demand service and support.
Team Leadership & People Management
Supervise and Mentor:
Direct, coach, and evaluate a team of 12 overseas service delivery, guest services
coordinators and managers to ensure performance aligns with company and client KPIs and scheduling
expectations.
Staff Scheduling:
Manage team shifts, task assignments, and weekend schedules to provide continuous
operational coverage.
Training & Development:
Design and execute training programs focused on high-touch hospitality, process
management, conflict resolution, and corporate housing software systems (Oscar/Orion).
Evenings & Weekends (Afterhours) Emergency Support:
Be available as a backup contact for afterhours
emergency client or guest contact. Report and coordinate potential emergency issues and work orders between
properties and clients.
Operations & Unit Readiness
Full Booking & Unit Lifecycle Oversight:
Oversee all unit booking setups through the entire process of leasing,
furniture delivery, inspection, arrival communication, in-stay work orders, and departure breakdown.
Quality Assurance:
Oversee the move-in/move-out inspection process, ensuring the team conducts
comprehensive setup completion and pre-arrival inspections, so units meet
our client's brand standards.
Supply Chain & Vendor Escalation Management:
Facilitate the service delivery escalations, scheduling
conflicts, and service shortfalls for the entire unit delivery lifecycle process.
Service Recovery:
Serve as the senior escalation point for complex vendor, client, and guest issues,
orchestrating rapid responses to maintenance emergencies or logistics failures while maintaining company fiscal
responsibility.
Vendor & Partner Management
Vendor Oversight:
Vet and hold accountable third-party vendors, including concierge providers (inspections),
property managers, housekeeping services, and furniture contractors.
Performance Metrics:
Conduct quarterly vendor reviews to monitor service-level agreements (SLAs) and quality
control.
Property Relations:
Maintain positive operational ties with multi-family leasing offices and property managers
where our corporate units are located.
Qualifications and Skills
3 to 5 years of management experience in corporate housing, hospitality, or residential property
management.
Proven Leadership:
Demonstrated success directly managing a team of 5+ employees in a fast-paced
environment.
Operations Savvy:
Strong background in vendor relations, pricing oversight, and logistics coordination.
Tech Literacy:
Proficiency with Property Management Systems (PMS) Oscar/Orion, Google Sheets, Excel, and
Director of Operations
Team Size:
12 Direct Reports (Guest Services and Service Delivery)
Job Overview
The Guest Services & Service Delivery Manager leads our overall service delivery by combining empathetic people
leadership with rigorous operational oversight. You will directly manage a team of 12 employees while facilitating our
network of third-party vendors (housekeeping, maintenance, furniture rental, concierge services, properties) to
ensure clients receive timely and exceptional corporate housing experiences. Serve as a client-facing resource
representing
our client's overall experience
for personalized on-demand service and support.
Team Leadership & People Management
Supervise and Mentor:
Direct, coach, and evaluate a team of 12 overseas service delivery, guest services
coordinators and managers to ensure performance aligns with company and client KPIs and scheduling
expectations.
Staff Scheduling:
Manage team shifts, task assignments, and weekend schedules to provide continuous
operational coverage.
Training & Development:
Design and execute training programs focused on high-touch hospitality, process
management, conflict resolution, and corporate housing software systems (Oscar/Orion).
Evenings & Weekends (Afterhours) Emergency Support:
Be available as a backup contact for afterhours
emergency client or guest contact. Report and coordinate potential emergency issues and work orders between
properties and clients.
Operations & Unit Readiness
Full Booking & Unit Lifecycle Oversight:
Oversee all unit booking setups through the entire process of leasing,
furniture delivery, inspection, arrival communication, in-stay work orders, and departure breakdown.
Quality Assurance:
Oversee the move-in/move-out inspection process, ensuring the team conducts
comprehensive setup completion and pre-arrival inspections, so units meet
our client's brand standards.
Supply Chain & Vendor Escalation Management:
Facilitate the service delivery escalations, scheduling
conflicts, and service shortfalls for the entire unit delivery lifecycle process.
Service Recovery:
Serve as the senior escalation point for complex vendor, client, and guest issues,
orchestrating rapid responses to maintenance emergencies or logistics failures while maintaining company fiscal
responsibility.
Vendor & Partner Management
Vendor Oversight:
Vet and hold accountable third-party vendors, including concierge providers (inspections),
property managers, housekeeping services, and furniture contractors.
Performance Metrics:
Conduct quarterly vendor reviews to monitor service-level agreements (SLAs) and quality
control.
Property Relations:
Maintain positive operational ties with multi-family leasing offices and property managers
where our corporate units are located.
Qualifications and Skills
3 to 5 years of management experience in corporate housing, hospitality, or residential property
management.
Proven Leadership:
Demonstrated success directly managing a team of 5+ employees in a fast-paced
environment.
Operations Savvy:
Strong background in vendor relations, pricing oversight, and logistics coordination.
Tech Literacy:
Proficiency with Property Management Systems (PMS) Oscar/Orion, Google Sheets, Excel, and
We are glad and proud to inform you that GLOMO has been acquired by CoreChange in the fall 2022.
GLOMO is a consultancy business who are selective on who we let into our family, both colleagues and clients, to ensure we maintain a focus on the individual. All consultants employed at GLOMO are senior developers who take responsibility and always aim to write efficient and future friendly code. We care about finding the ultimate match between consultants and clients.
We are providing modern full-stack development expertise within industries such as: SaaS companies, Fintech, Healthtech, E-commerce, gaming and online betting.
Today the company operates throughout Europe with office in Stockholm.
Current and recent clients are found at https://glomo.se/clients
Are you interested in a career at GLOMO? Visit https://glomo.se/career
