Job Description

GUEST SERVICES LEAD- Publix Sports Park

PCBS SFM, LLC

LOCATION: Panama City Beach, FL

DEPARTMENT: GUEST SERVICES

REPORTS TO: ASSISTANT GENERAL MANAGER

STATUS: FULL-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Publix Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Panama City Beach, Fl. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Publix Sports Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Guest Services Lead provides all guests' first point of contact. This position is expected to provide excellent customer service to all visitors and display a vast knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Act as a liaison between the venue and the guests
• Provide superior customer service
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Help ensure compliance with all cash handling procedures
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager
• Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
• Service as point person on shift
• Complete special projects, daily assignments, and other duties as assigned by management

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age
• Flexible work schedule nights, weekends, holidays
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and work well with others
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise