Job Description

DUTIES AND RESPONSIBILITIES:

• Lead and oversee day-to-day operations at the front gate, ticketing, Cabana check in, Lockers, Lost and Found, and Park entry
• Train new team members on department procedures, guest interaction standards, and POS system operations
• Provide on-the-spot coaching, support, and feedback to team members throughout the day
• Drive Consistent, exceptional guest experience across every area of operation
• Handle complex guest concerns and resolve escalated issues in a calm, professional manner
• Ensure proper scanning and verification of all ticketing and season pass products
• Support team members in processing transactions and managing guest flow
• Create and manage daily break schedules for the Guest Service team
• Ensure cleanliness, organization, and safety within the guest service workspaces
• Communicate regularly with park leadership regarding team updates, guest feedback, and operational needs
• Act as a role model and maintain a positive, professional, and inclusive work environment
• Perform additional leadership duties as assigned to support the department and park operations
• Perform the duties of a team member in their absence as needed or required

QUALIFICATIONS

• Must be at least 16 years of age
• Previous leadership or supervisory experience preferred
• Excellent communication, coaching, and conflict-resolution skills
• Ability to thrive in a high-volume, fast-paced environment
• Strong organizational skills and attention to detail
• Positive attitude and ability to lead by example
• Flexible availability, including weekends and holidays
• High School Diploma or GED Certificate preferred
• Previous cash or credit card handling skills preferred
• Must possess a valid state ID

PHYSICAL DEMANDS:

Requires sitting and standing for extended periods, walking long distances throughout the park, and working in varying outdoor temperatures including high heat. Applicants must be able to carry, push, pull, lift, and hold objects up to 50 pounds. Also, occasional bending, squatting, and reaching above shoulders is also required.

Interested applicants can apply directly to www.visitowa.com/employment.

To maintain document integrity and ensure optimal system processing, please submit your resume and supporting files in PDF format.