Job Description

Kalahari Resorts & Conventions delivers a beyond-expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops, and a state-of-the-art convention center.  

Guest Services – Introduction to Hospitality Internship

We invite you to apply for our open Guest Services - Introduction Internship. This program introduces Kalahari’s unique brand and culture. You will learn and work in a fast-paced environment, while making a daily difference in one of our departments. Most of your time will be spent engaging with guests and performing the job functions of a line-level hospitality associate.  Launch your hospitality career with a hands-on Summer Guest Services Internship where you’ll gain real-world experience, build valuable customer service skills, and create unforgettable guest experiences in a fun, fast-paced resort environment. Perfect for local students looking to grow professionally while working alongside an energetic and supportive team!

This is a working internship, open to students ranging from high school juniors and seniors to incoming freshmen, sophomores, and college juniors. Geared toward those ready to dip their toes into the hospitality industry, this is an excellent introduction. 

There are a limited number of spots available for this program located at our Wisconsin Resort.

Payrate - $16.25/hour 

• This internship would require availability on days, nights, weekends, and holidays.

About the Program:

Guest Services & Rooms Division

Successful hospitality leaders understand that the Rooms Division is at the heart of the guest experience. Our Rooms Internship offers two unique Hospitality Introduction opportunities designed to provide hands-on exposure to both guest-facing and behind-the-scenes operations.

• Front of House
  As the first point of contact for our guests, the Front Office team helps create a memorable stay from arrival to departure. Ideal candidates should have at least one year of previous customer service experience. Internship opportunities may include Front Desk, Concierge, PBX (Operator), Valet, Shuttle, or Bell Staff.
• Back of House
  Kalahari guests expect exceptional service and cleanliness throughout their stay, and our Rooms team plays a key role in delivering that experience. Interns will gain exposure to Housekeeping, Common Area, and Laundry operations while helping maintain the high standards our guests know and love.

Company Mission  

We promise to deliver products and services beyond expectations.  

Recruiting Vision  

We understand that the individual is the most important element in the recruitment process. By mirroring the brand's spirit, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether there is an open position or not, relationship building is critical to the success of our company.  

A Sampling of Our Benefits  

Our team enjoys a comprehensive and attractive benefits plan:  

• Promotion from within  
• Mental, Financial, Physical, Work/Life and Career wellness initiatives  
• Educational opportunities  
• Full and varied benefit package available for full-time associates  
• 401(k) with company match  
• Appreciation days, parties, and retention programs  
• Paid time off and holiday pay  
• Discounts and resort perks  

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes  Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in  Smart Meeting’s Smart Stars Awards,  Parents’ Magazine Kids’ Travel Award Winner and TripAdvisor’s Travelers’ Choice Awards.  
  

Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015), Round Rock, Texas (2020), and Spotsylvania County, Virginia (2026).  

  
Kalahari Resorts & Conventions is an equal opportunity employer.