RESPONSIBILITIES
Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
Check guests in and out efficiently and in a friendly manner.
Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Century Hospitality.
Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.
Monitor room availability.
Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls.
Know how to clean guest rooms to standards.
Clean lobby, meeting room, vending room, breakfast room, and back office area. Work on laundry during down times adhering to standards.
Open and close shift; make cash drops.
Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems.
Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs.
Pass on guest lost and found inquiries to management or supervisors.
Assist in marketing efforts by completing Company Tracker nightly
Must wear proper uniform at all times in accordance with the Standards of Appearance.
Have a thorough knowledge of emergency procedures.
Practice safety standards at all times.
Be able to move luggage or packages weighing up to 40lbs.
Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
BENEFITS
· Competitive wage commensurate with qualifications.
· Medical insurance and 401(k) plan.
· Century Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, religion, national origin, disability or protected veteran
Century Hospitality is an affiliate of Century Equities whose primary focus is on hospitality development and management. Our team brings together a combination of 50+ years’ of Hospitality experience with nearly 30 years of real estate investment experience (through Century Equities), positioning us to become a leading regional hospitality management company.
Century Hospitality currently owns and manages multiple properties and brands in Ohio and West Virginia, and is actively pursuing projects in western Pennsylvania. Our goal is to offer the finest in management services to hotels in the Tri-State region. We plan to achieve this by providing the personal attention that each individual property requires to operate successfully over a sustained period. We will maintain a balanced portfolio focused on strong bottom line profits coupled with high levels of guest and associate satisfaction.
Our areas of expertise include
• Operations
• Human Resources
• Accounting
• Development
• Management
• Sales and Marketing
• Associate and Guest Satisfaction
• Third Party Management
Our current portfolio includes the following properties:
- Fairfield Inn & Suites by Marriott Wheeling/Triadelphia at the Highlands,WV
- Hampton Inn Wheeling/St Clairsville, OH
- Hawthorn Suites by Wyndham Triadelphia/Wheeling at the Highlands,WV
- Hawthorn Suites by Wyndham St Clairsville, OH
- Hawthorn Suites by Wyndham Bridgeport, WV
- Microtel Inn & Suites by Wyndham Triadelphia/Wheeling at the Highlands,WV
- Microtel Inn & Suites by Wyndham St Clairsville, OH
- Microtel Inn & Suites by Wyndham New Martinsville, WV
- Super 8 St. Clairsville, OH
