Lafrance Hospitality

Guest Services - Front Desk Agent - New Bedford Harbor Hotel, New Bedford, MA

Lafrance Hospitality  •  New Bedford, MA (Onsite)  •  1 day ago
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Job Description

We are looking for a Part- Time Front Desk Agent at the New Bedford Harbor Hotel, Downtown New Bedford.

222 Union Street, New Bedford

New Bedford Harbor Hotel is currently looking for a self-motivated, guest-focused candidate to fill the position of Front Desk Agent. Someone with a friendly & welcoming personality is the ideal candidate for this opening. This is an exciting opportunity for someone who is looking to develop their professional skills.

We also have DailyPay, which allows you to get paid any day you prefer

And if you refer someone to join our team, you could earn up to $500!

RESPONSIBILITIES:

  • Maintain a warm, welcoming and professional demeanor while interacting with all guests.
  • Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
  • Answer the telephone in a professional manner.
  • Follow procedures on posting charges and settling guest accounts.
  • Effectively address and resolve guest problems to increase guest satisfaction.
  • Be knowledgeable of emergency procedures and Hotel policies.

Pay: $16 - $17 PER HOUR

Shifts: Morning, Evening Shifts, weekend availability is required

Job Types: PART TIME

Requirements

  • Hotel experience a plus
  • Multitasking
  • Customer service skills
  • Possibility to cross train in other departments of the hotel

Benefits

  • Brand Wide Room Discounts
  • Company Wide Room Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training
Lafrance Hospitality

About Lafrance Hospitality

Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division. Our current hotels include Hilton, Marriott, IHG and Choice properties. With our team of esteemed professionals, depth of experience, proven strategies and commitment to providing an outstanding guest experience, Lafrance Hospitality provides a complete range of management services. Our small size affords our team the opportunity to focus on each hotel’s individual markets and needs, and apply our core principles; hiring, training and retaining the best team members, exceeding guest expectations, and maintaining streamlined, efficient operations.

Lafrance Hospitality's corporate office consists of dedicated team members in all aspects of development and operations. Lafrance Hospitality has the ability to provide consulting and management services in all aspects of operations; finance, sales and marketing, development, daily operations and human resources. In addition, we provide distressed asset management and receivership services to ensure distressed assets run in a cost effective manner during the critical transition phase. Our hands on approach in daily operations have contributed to the success of each of our properties.

Our vision is to be the PREMIER Hospitality Company by employing the VERY BEST PEOPLE, trained and empowered, to deliver a QUALITY product with SENSATIONAL service to every guest, every time.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Westport, MA
Year Founded
1955
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