Accor

Guest Services Executive (Front Desk)

Accor  •  Singapore, SG (Onsite)  •  2 months ago
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Job Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

  • Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas
  • Assist guests with check-in and check out
  • Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash payment
  • Manage and assist guests with any enquiry that may arise
  • Process all guests check out by confirming invoice balance, payment mode and feedback on stay

Qualifications

  • Diploma from preferably hospitality or related field
  • Minimum 1 years’ relevant experience or in customer service
  • Excellent written and communication skills in English and ability to communicate in a second language

Additional Information

  • Possess strong interpersonal skills.

  • Understand and addresses guests and/or colleagues needs.

  • Create and maintain a cohesive environment for the team.
  • Focus on service with an eye for detail and an approachable attitude.

  • Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.

  • Prioritise and organize work assignments.

  • Self-motivated and show good initiative in a dynamic environment.

  • Ensure security and confidentiality of guest and hotel information.

  • Possess good computer and property management system skills

  • Embrace and responds to change effectively

Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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