Job Description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES STAFF - Under the K Bridge

ID CHECKER/TICKET SCANNER

The ID Checker/Ticket Scanner is responsible for providing excellent customer service at all events, while providing directions and scanning tickets The Usher/Ticket Scanner is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise

Essential Functions:

• Check IDs of individuals attending the event.
• Organize and distribute 21+ and VIP wristbands.
• Be familiar with state and federal laws surrounding valid forms of ID for entry and alcohol purchases.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to ID Supervisor or Event Manager.
• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
• Communicate in a professional manner with other building staff, guests, and supervisors on important information.
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1 years of related work experience
• Able to work efficiently in a fast-paced environment
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance
• Possess strong interpersonal and communication skills
• Sound judgement; able to make sound decisions
• Available to work evenings, weekends, and holidays

Pay Scale: $19.31

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits Part-time: This position may be eligible for benefits (ACA qualification).

GUEST SERVICES AMBASSADOR

The Ambassador will oversee designated areas of the event to ensure operational needs are covered and welcoming for guests to provide information and assistance by responding appropriately to keep guests safe. This position will serve as a physical presence throughout the event by escorting guests who need assistance and dispatching to medical and security for those in need. The Ambassador will work near Rideshare and Plaza areas to help direct guests to the appropriate entrance while also reiterating the event’s Good Neighbor Policy by encouraging guests to remain quiet and respectful of nearby residences.

Essential Functions:

• Oversee designated areas of the event to ensure operational needs are covered and welcoming for guests.
• Provide information to guests as requested. Escort guests who need assistance to designated areas of the event.
• Serve as a physical presence by helping exemplify values of equity safety and inclusion by deploying with ambassadors per protocol.
• Prepare to escalate situations for patrons and dispatch to medical and security for any patron in need

Required Qualifications:

• High School Diploma or its equivalency
• 2-4 years Experience working in a fast-paced environment with ability to work under pressure, multi-task and recognize problems and solutions.
• Ability to work long, irregular hours for an extended period of time as dictated by events and schedule including nights, weekends and holidays.
• Demonstrated competency in non-judgmental and compassionate care service.
• Excellent interpersonal, verbal, written communication skills.
• Maintain professional appearance and etiquette with patrons and staff including radio communication with Dispatch and other departments.
• Ability to work as part of a team and follow protocols/directives.
• Ability to remain calm and focused in challenging environments and work with diverse individuals.

Pay Scale: $19.31

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.