Req ID: 32582
Department: Guest Services
Work Location: WakeMed Raleigh Campus
Location: Raleigh, North Carolina
Employment Type: ['Full Time']
FTE: ['1.00']
Hours of Work: ['Monday - Friday 8:00am - 4:30pm']
Weekend Requirements: As Needed
Call Requirements: ['Yes']
At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We are hiring for a Guest Services Coordinator. In this role, you'll help create exceptional experiences for patients, families, visitors, volunteers, and team members across WakeMed. Serving as a key operational partner to the Guest Services Manager, you'll support guest services programs throughout the organization, coordinate daily operations, assist with process improvement initiatives, and help ensure every guest interaction reflects WakeMed's commitment to service excellence.
Support the daily operations of Guest Services areas, including information desks, surgical waiting areas, and the Guest Ambassador volunteer program. Partner with the Guest Services Manager to coordinate staffing and volunteer coverage, maintain schedules, prioritize daily activities, and support departmental operations.
Perform administrative duties, monitor operational priorities, and assist with projects and initiatives to ensure timely completion and successful outcomes.
Coordinate and support departmental events, meetings, recognition activities, and volunteer engagement efforts, including logistics, communication, and participant engagement. Assist in addressing guest concerns, responding to complaints, reporting incidents, and acknowledging compliments to promote a positive guest experience.
Collaborate with departments across WakeMed to improve service processes, enhance operational efficiency, support continuous improvement efforts, and strengthen the overall patient and visitor experience.
Help communicate policy, procedure, project, and operational updates to staff and volunteers while supporting training, engagement, and ongoing program success. Track progress on assigned projects, events, and operational initiatives, helping ensure deadlines, deliverables, and departmental goals are achieved.
Experienced in guest services, hospitality, customer service, healthcare operations, volunteer services, or a related field. Passionate about creating exceptional experiences for patients, families, visitors, and team members.
Skilled in customer service, problem resolution, communication, and relationship building.
Organized and detail-oriented, with the ability to manage multiple priorities and support daily operations in a fast-paced environment. A collaborative team player who enjoys working across departments and finding opportunities to improve processes and service delivery.
If you're passionate about delivering outstanding service and creating meaningful experiences for patients, families, and visitors, we encourage you to apply and join our team!
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Not Applicable
Associate's Degree Required
Associate's Degree Health Administration Preferred
2 Years Customer Service Required 1 Year Leadership Required
WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C.
The 900+ bed system comprises a network of health care facilities that includes:
• Level I Trauma Center and tertiary referral hospital, children’s hospital and rehabilitation hospital in Raleigh, N.C.
• Community hospital in Cary
• Women’s hospital and family health center in North Raleigh
• Comprehensive outpatient centers and freestanding emergency departments in Brier Creek, Garner and Apex
• Freestanding Children's Emergency Department and dedicated Children’s Hospital
• One of the highest volume heart centers in the United States
• Level IV Neonatal Intensive Care Unit
• Multiple outpatient rehabilitation sites
• 40+ primary care and specialty physician practices
• Home health services
WakeMed’s team of 8,000+ nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of Wake County and beyond using the most advanced technologies and facilities to ensure the finest in health care.
Specialties
WakeMed is home to two nationally accredited, award winning Chest Pain Centers and two nationally accredited, award winning Stroke Centers. Centers of excellence include cardiac and vascular care, women’s and children’s services, physical rehabilitation, emergency and trauma, orthopedics, neurosciences, home care and numerous wellness and community outreach programs.
